Technical Implementation Specialist

Summary

Join MagicSchool, a leading generative AI platform for teachers, as a Technical Implementation Specialist. In this role, you will bridge technical engineering and client success, ensuring seamless integrations and exceptional onboarding experiences. You will design and implement scalable solutions, customize AI tools, and act as a technical advisor. This position requires strong technical expertise and communication skills to translate complex concepts into accessible solutions for educators. You will collaborate with various teams and customers to achieve successful implementations and drive product improvements. MagicSchool offers generous benefits, including unlimited PTO and 100% employer-covered health insurance.

Requirements

• Deep expertise in debugging integration issues (e.g., SSO, APIs, LTI) and working with platforms like Clever, Canvas, Schoology, or Google Classroom
• Skilled in modern web technologies (Node.js, React, TypeScript, PostgreSQL), SSO protocols (OAuth 2.0, OpenID), and tools like SQL and Metabase for data insights
• Experience tailoring AI tools using advanced prompt engineering and innovative methodologies to meet customer needs
• Proven ability to document systems, streamline processes, and create scalable frameworks for tracking and improving integrations
• Exceptional communication skills to bridge technical and non-technical audiences, combined with a customer-first approach to solving complex challenges
• 2+ years in a technical role such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer
• Demonstrated expertise in API integrations, SSO systems, and generative AI customization
• Proven ability to manage and resolve technical integration challenges in client-facing environments

Responsibilities

• Manage technical integration projects (e.g., SSO, Clever, API connections), troubleshoot onboarding challenges, and ensure successful adoption with minimal engineering dependency
• Collaborate with customers to design AI-driven solutions through advanced prompt engineering, delivering tailored workflows that enhance educator efficiency
• Develop comprehensive onboarding materials and user-friendly technical guides for diverse audiences, streamlining processes for scalability
• Serve as a technical bridge between customers, engineering, customer success, sales, and product teams, ensuring alignment during pre- and post-sales processes
• Monitor feedback to drive product improvements, build prototypes to showcase capabilities, and mentor teammates on technical best practices and AI customization

Preferred Qualifications

• 5+ years in a technical role in EdTech such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer
• Experience with Edlink or other EdTech integration platforms
• Familiarity with ticketing systems and process improvement methodologies
• Background in both Customer Success and Engineering functions, showcasing versatility and a collaborative mindset
• Startup experience and the ability to thrive in a fast-paced, dynamic environment

Benefits

• Unlimited PTO
• 100% employer covered health insurance
• A wellness stipend
• A 401(k) match
• Vision/dental insurance