Remote Systems Integration Manager

Summary

The job involves leading the efforts in enabling, troubleshooting, and providing technical consulting on Deel's integration products as a Systems Integration Manager (SIM). The role requires working with multiple teams, including CSMs, Support, Onboarding, Engineering, and Product teams. The ideal candidate has 2-5 years of experience in a Technical Consulting, Configuration Services, Implementation Project Management, or Support role within a B2B SaaS environment.

Requirements

• 2-5 years of experience in a Technical Consulting, Configuration Services, Implementation Project Management, or Support role within a B2B SaaS environment
• Strong understanding of API integrations
• Proven ability to manage projects, with a focused, action-oriented, and anticipatory approach to next steps
• Excellent communication and interpersonal skills, with the ability to work with senior client stakeholders and collaborate across multiple internal teams
• Ability to manage multiple projects simultaneously and deliver under tight deadlines
• Based in the EMEA or NAM/LATAM regions, or aligned time zones

Responsibilities

• Serve as the primary point of contact for the Success and Onboarding teams regarding integrations and API-related queries and issues
• Act as the first line of escalation for OBMs/CSMs for unresolved customer questions on integrations and APIs
• Manage and troubleshoot integration issues, coordinating closely with internal teams to devise and implement solutions
• Oversee customer integration projects from inception to completion, including requirement gathering, strategy formulation, implementation and testing
• Develop detailed, organized integration plans and schedules tailored to client needs
• Collaborate with the Integrations and API Product team to identify and address common integration challenges at scale
• Maintain comprehensive knowledge of Deel’s full product suite and how it relates to integrations or APIs
• Create and improve both internal and external resources and guides to bolster the success rate of self-serve integrations and APIs
• Actively communicate with Onboarding Managers and CSMs about progress and potential issues, ensuring all stakeholders are informed
• Drive value for customers by facilitating the integration of their tech stack and workflows with Deel’s product suite

Preferred Qualifications

• Experience with HRIS and ERP systems like QuickBooks, NetSuite, Workday and SAP
• Experience in a high-growth startup or scale-up environment, preferably in FinTech or HRTech
• Experience in usage of tools like Postman for API testing and debugging
• Familiarity with SQL or other query languages

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available