Systems Network Engineer 2

Summary

Join Tessitura's Hosting Services (Platform) team as a Systems (Network) Engineer 2 and contribute to the maintenance of mission-critical hosting environments for 600+ global organizations. You will participate in technology transformation projects and daily maintenance, collaborating with various teams. This role primarily focuses on supporting networking and firewall services, acting as an escalation resource for Systems Administrators. The ideal candidate possesses extensive technical knowledge in network engineering, experience with firewalls and cloud services, and a strong automation-first mindset. The position offers a competitive salary and involves a rotating on-call schedule with occasional travel. Tessitura is committed to diversity, equity, accessibility, and inclusion.

Requirements

• 5+ years' experience with networking and enterprise-scale cloud infrastructure
• 3+ years' experience managing and configuring Palo Alto next-gen firewalls
• Expertise in protocols and services including TCP/IP, BGP, DNS, and NAT
• Production experience in Amazon Web Services, including VPCs and subnets, Gateway Load Balancers, Route35, compute, and storage
• Working knowledge of Linux, Microsoft Windows Server, and other solutions as necessary to fulfill job responsibilities
• Solid understanding of IT compliance, information security, and risk management
• Clear and concise oral and written communication to all levels of the organization
• Management and delivery of tasks for multiple concurrent projects
• Working independently and as a team member in a high-performance, always-available environment
• Effective collaboration with peers, cross-functional teams and team leaders to achieve end-to-end product and process quality
• Ability to apply knowledge and experience to recommend custom solutions to new business problems. Decisions made can have an enterprise-wide impact

Responsibilities

• Act as Service Lead for networking and firewalls
• Own assigned services and service level objectives, including the design and architecture, implementation, and ongoing operation of specifically named technologies
• Lead the troubleshooting and resolution of complex network issues to ensure maximum uptime and performance
• Contribute to and maintain Infrastructure as Code repositories and other workload automations
• Analyze and troubleshot network performance, usage, traffic flows, and access
• Participate in design and build projects and continuous improvement efforts to ensure resiliency and scalability of platform environments
• Work with SRE team to develop and implement observability and monitoring for network and firewall services
• Create, update, and audit documentation as required
• Engage and escalate to vendors for service restoration
• Follow defined processes for incident and change management
• Participate in a rotating on-call schedule (approximately two nights per month and one weekend every other month)
• Travel two to three times per year for meetups and conferences as needed

Preferred Qualifications

• Experience with SSL certificate management in an enterprise environment
• Experience with network automation using Infrastructure as Code tools (CDK, CloudFormation, Terraform)
• Experience automating tasks with PowerShell, BASH, or Python
• Experience supporting highly available applications (APIs and Microservices)
• Familiarity with and interest in DevOps and SRE principles and practices
• Previous participation in technology transformation activities
• Palo Alto PCNSA certification
• AWS Certification (AWS Networking, SysOps or Solutions Architect)

Benefits

• $100,000 - $120,000
• Full-time / Work-from-home