Systems Operations Engineer

Summary

Join Encoura as a Systems Operations Engineer to manage and support critical IT systems and technologies, focusing on IT infrastructure, SaaS and SSO management, and endpoint management. You will act as an escalation point for complex technical issues, mentor Help Desk staff, and collaborate with the InfoSec team on security incidents and patching. Within three months, you will be responsible for AWS-based systems and serve as a tech lead. Within six months, you will obtain AWS SysOps certification (if not already held). This role requires 5 years of relevant experience and proficiency in various technologies, including Active Directory, Azure AD, Microsoft Intune, and O365. The ideal candidate is a critical thinker with strong communication and automation skills.

Requirements

• Ability to work independently
• Critical thinker who can solve complex technical problems
• Clear communication of technical concepts and ideas
• Proficient in documenting processes and work
• Willingness to seek support when needed
• Focus on automation of repetitive tasks
• Experience working in SOC2 cloud-based environments
• 5 years of experience in a similar role
• Proficiency with Active Directory and Entra ID (formerly Azure AD)
• Experience with Microsoft Intune and managing Microsoft O365
• Familiarity with OKTA
• Scripting/automation skills (PowerShell preferred)
• SSL/TLS Administration and Management
• Intune experience
• AWS experience

Responsibilities

• Manage various systems and technologies, including: OKTA, MDM (Intune/JAMF), Windows Servers, and Microsoft O365
• Serve as an escalation point for difficult issues and mentor Help Desk personnel on best practices and new technologies
• Collaborate closely with the InfoSec team to investigate security breaches and provide guidance and execution on patching

Preferred Qualifications

• Experience with JAMF
• Familiarity with DataDog
• Atlassian Administration
• Experience with Terraform
• Experience with Control Tower
• AWS Certification(s)

Benefits

• Comprehensive health and benefits package
• 401k company match that vests immediately upon participation
• Paid holidays and a generous PTO policy
• Paid parental leave