Team Lead, Alert Review, Fraud

Summary

Join Tide, a leading FinTech company, as a Team Leader for Alert Review (Acquiring) in Hyderabad, India. You will lead and mentor a team of Transaction Monitoring Analysts, overseeing acquiring transaction monitoring to ensure compliance and fraud prevention. Responsibilities include performance management, resource allocation, and developing strategies to mitigate fraudulent activities. The ideal candidate possesses 3-5 years of experience in merchant banking or card acquiring, strong leadership skills, and a deep understanding of fraud detection methodologies. Tide offers a flexible work environment, including remote work options, along with benefits such as paid time off, extended parental leave, health insurance, and professional development opportunities.

Requirements

• You are willing to work in flexible shift patterns
• 3-5 years of experience in merchant banking, card acquiring, merchant acquiring, transaction monitoring, or merchant card payments with automated processes and data driven decisioning tools/culture
• Proven leadership experience, with a track record of managing teams in a fast-paced, high-volume environment
• Deep understanding of card acquiring processes, merchant acquiring systems, payment networks (Visa, MasterCard, etc.), and fraud detection methodologies
• Analytical mindset with a proven ability to interpret complex transaction data and identify fraud patterns
• Excellent communication and stakeholder management skills, with experience in handling escalations and coordinating cross-functional teams
• Ability to work under pressure, manage competing priorities, and meet deadlines in a fast-paced environment

Responsibilities

• Lead, manage, and mentor a team of Transaction Monitoring Analysts, ensuring they meet performance metrics, including transaction reviews, case resolution times, and fraud detection accuracy
• Conduct regular performance reviews, provide constructive feedback, and develop individual training plans to improve team capabilities
• Manage resources of the team by effective capacity forecasting and monitoring, setting priorities, work allocation and reallocation where necessary
• Supervise the monitoring of acquiring transactions, ensuring suspicious activities are detected in real-time or through post-transaction analysis
• Oversee the monitoring of merchant acquiring activities, including card payment authorizations, settlements, chargebacks, and disputes, ensuring all processes follow best practices
• Ensure all monitored transactions comply with industry regulations and standards, including AML, and card network rules (Visa, MasterCard, etc.)
• Develop strategies to reduce fraudulent activities across merchant card payments and ensure merchants meet compliance requirements
• Use data-driven insights to recommend improvements in transaction monitoring processes and fraud mitigation strategies
• Keep the team updated on emerging fraud trends and adjust detection rules and constantly measure, assess and improve our risk policies, procedures and controls across products
• Foster a collaborative team environment focused on continuous improvement and high operational efficiency
• Representing your area in front of different stakeholders, including internal and external auditors

Benefits

• 25 days paid annual leave
• Extended maternity and paternity leave covered by the company
• Additional health and dental insurance
• We invest in your development with a 40k INR professional L&D budget per year and up to three L&D paid days off
• Snacks, light food, drinks in the office
• Mental wellbeing platform
• Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy, our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year