Team Lead

Summary

Join Dialpad's Sales team as a Team Lead (VSB) and guide a team of 4-5 Inbound Sales Specialists. You will optimize team performance to increase Opportunity-to-Close conversions while maintaining exceptional customer experiences. Responsibilities include coaching team members, monitoring performance metrics, developing lead qualification processes, and collaborating with cross-functional teams. This role requires proven leadership skills, inbound sales experience, strong analytical and communication abilities, and proficiency with sales tools. The position offers remote work flexibility and various benefits. Dialpad is committed to building an inclusive and authentic workplace, encouraging applications even if you don't meet every qualification.

Requirements

• Proven leadership skills with at least 1-2 years of experience managing or coaching sales teams
• Experience in inbound sales or lead qualification, ideally in the technology or telecommunications sector
• Strong analytical skills to assess performance data and inform strategic decisions
• Exceptional communication and collaboration abilities
• Ability to thrive in a dynamic, fast-paced environment and manage multiple priorities
• Proficiency with sales tools and CRM systems, including Salesforce, Outreach, or similar platforms
• Strong digital communication skills with an emphasis on visual and verbal clarity during remote interactions
• Able to work US core hours (8AM - 5pm Pacific Time) while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions and collaborative sessions
• Excellent internet connectivity required

Responsibilities

• Lead a team of 4-5 Inbound Sales Specialists, ensuring they effectively manage inbound leads and deliver high-quality customer interactions
• Coach team members on inbound call handling, discovery techniques, and objection management to maximize conversion rates
• Monitor and analyze team performance metrics to identify trends and areas for improvement
• Develop and refine inbound lead qualification processes to enhance efficiency and lead-to-close rates
• Collaborate with the VSB Leader and Marketing team to align inbound strategies with broader organizational goals
• Foster a collaborative team environment, providing regular feedback, mentorship, and professional development
• Prepare and deliver team performance updates and insights to Sales leadership

Benefits

• Medical, dental, and vision plans for all employees
• Monthly stipend to help cover your cell phone bill, home internet bill
• Reimbursement for gym membership costs
• Reimbursement for expenses related to professional development, up to an annual limit per calendar year
• Competitive salaries
• Remote work flexibility