Team Lead

Summary

Join LegalMatch Philippines as a Team Leader and play a critical role in growing the Appointment Setting Team. You will lead and motivate your team, fostering a supportive environment and driving initiatives for exceptional outcomes. Responsibilities include ensuring team targets are met, supervising daily activities, reviewing call quality, coaching team members, analyzing performance data, and implementing improvements. You will also work with the business to update goals and report on team progress. This role requires at least 3 years of appointment setting/sales experience and 1 year of successful leadership experience, along with proven success in achieving sales targets and improving team performance. A dynamic and innovative environment awaits you, offering opportunities for growth and impact in legal tech.

Requirements

• At least 3 years of experience in appointment setting/sales, at least 1 year of successful leadership experience required
• Proven track record of achieving and exceeding sales targets and improving team performance
• Familiarity with appointment setting and sales software (Salesforce experience is a plus)
• Advanced skills in MS Excel

Responsibilities

• Ensure that the team reaches their target, including doing calls if needed as well as monitoring individual performances on assigned shift
• Supervise day-to-day activities of the team, setting weekly targets, and working with team members to eliminate speed and/or delivery blockers
• Review the quality of calls between our team and customers, providing feedback, and identifying areas for improvement
• Drive efforts to create the best possible customer experience while driving sales growth
• Coach team members and provide feedback as needed
• Analyze performance data and look for ways to continually optimize and improve
• Implement continuous improvement initiatives and monitor their results
• Lead team events, including weekly planning and review, as well as ad hoc meetings
• Work with the business to regularly update the company’s voice lead gen goals based on capacity as well as evolving business needs
• Report on team progress, identifying areas for optimization and improvement
• Participate in recruiting and relevant HR activities (performance review, giving performance callouts, and others)

Preferred Qualifications

• Proactive, adaptable, and open to change, embracing new approaches for continuous improvement
• Highly professional and collaborative, fostering a positive and productive team environment
• An excellent communicator with strong interpersonal skills, ensuring clarity and alignment
• Skilled in coaching and training, empowering team members to grow and succeed
• Motivational and inspiring, driving the team toward achieving outstanding results
• Dedicated and driven, willing to go the extra mile to reach goals