Remote Operations Team Lead

Summary

The job is for a Quality Hero Lead at unitQ, a fast-growing SaaS company that empowers companies to improve product quality. The role involves analyzing user feedback for software quality issues and collaborating with various teams to resolve them. The candidate should have customer support experience, preferably in the high-tech SaaS industry, and management or lead experience.

Requirements

• 3-5 years of customer support experience
• Experience in a high-tech SaaS industry
• Management or lead experience

Responsibilities

• Learn and understand technical concepts and our platform and solutions
• Perform problem analysis and deliver concise resolutions
• Be the point of contact to help champion our customers and help to rally internal team members towards issue resolutions and data processing
• Initiate creative solutions to resolve problems

Preferred Qualifications

• Bachelor’s degree
• Experience working in an evolving, fast paced, high-growth environment
• Engineering skills/knowledge
• Data labeling for machine learning

Benefits

• Flexible/unlimited vacation
• Medical coverage through BlueSheild and Kaiser
• Dental and Vision coverage through Beam
• 401(k) Plan
• Life insurance
• FSA and Dependent Care FSA Plans
• $50/month internet/cell phone/equipment reimbursement
• Generous leave policies
• Thrive Market - company paid membership and $50/month stipend (for remote US employees only)
• Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead!
• Continuing education reimbursement
• Stock Options
• Snacks and dog friendly office environment
• Weekly team dinners in office