Harbor.ai is hiring a
Team Lead (Legal Technology & Operations) in Worldwide

Summary

Harbor is seeking a Team Lead to join their Legal Technology and Operations team. This 100% remote position involves leading projects, managing teams, and ensuring customer satisfaction. The role requires a four-year degree or equivalent combination of experience and education, 5+ years of related experience with significant responsibilities in software/IT project management, 5+ years of experience in a customer-facing role, proficiency in cross-project release management, project portfolio management, project risk management, and all aspects of managing the project life cycle, proficiency in CI/CD concepts, Business Intelligence, Intermediate level of experience dealing with collaboration and project tracking tools, 3+ years of people-management is preferred, 3+ years of experience with Legal Technology products, services, or experience in a law firm or legal services environment, competence in problem solving, customer-focus, communication, collaboration, organizational support, quality focus, and punctuality, and authorization to work in the US without restriction or sponsorship.

Requirements

• Four-year degree or equivalent combination of experience and education
• 5+ years of related experience with significant responsibilities related to software/IT project management
• 5+ years of experience in a customer-facing role
• Proficient in cross-project release management and coordination, project portfolio management, project risk management and mitigation, and all aspects of managing the project life cycle from inception to completion
• Proficient in CI/CD concepts, Business Intelligence, Intermediate level of experience dealing with collaboration and project tracking tools: (JIRA, Confluence, Intapp Time), and MS Project

Responsibilities

• Leads both business users and development personnel throughout each of the project phases
• Reports to upper management on status, progress & issues
• Manages all facets of the project life cycle – from requirements and implementation through testing, deployment, budgeting tracking, resource allocation, and change request management, scheduling, and customer support
• Offers the client technical direction by applying industry experience and best practices
• Works with the team to ensure a high degree of customer satisfaction through on-time, in-budget, and in-scope delivery of projects
• Presents Harbor’s capabilities and initiatives to a breadth of system stakeholders
• Leads software demonstrations for visiting program managers and at off-site meetings
• Conducts technical overviews and explorations for the development team. Leads conference sessions
• Collaborates with Directors, Business Analysts, other Project Managers, and Implementation Engineers
• Participates in requirements discussions and gathering and compiles requirements into client-facing documents and internal engineering documents
• Responsible for the creation and upkeep of project artifacts and documents such as Requirements Response, Project Plan, Wireframe / Prototype, Standard Consulting Agreement, Statement of Work, Software Subscription Agreement
• People-management responsibilities throughout all phases of the employment life cycle, from hiring to exiting

Preferred Qualifications

• 3+ years of people-management is preferred
• 3+ years of experience with Legal Technology products, services, or experience in a law firm or legal services environment

Benefits

This is a 100% remote position that can be worked from anywhere in the US or Canada