Team Lead of Onboarding

Summary

Join FreedomCare, a leading home care agency, as an Onboarding Team Lead! Lead and mentor a team of Onboarding Coordinators, ensuring a seamless enrollment experience for patients and caregivers. You will manage team performance, monitor workflows, and drive process improvements. This role requires experience managing teams, proficiency in onboarding processes, and strong analytical and communication skills. FreedomCare offers competitive compensation, medical benefits, retirement plans, wellness programs, and opportunities for professional growth. Make a positive impact while working in a supportive and inclusive environment.

Requirements

• Experience managing/supervisory a group or team of employees
• Exceptional experience leading, mentoring and developing their employees
• Experience with performance management
• Demonstrate proficiency in our Onboarding process and systems at FreedomCare
• We are looking for people with above average performance in enrollment completion category
• Self-motivated with a drive to exceed open case targets and metrics
• Strong analytical, organization and time management skills
• Ability to motivate team to meet and/or exceed case management targets or metrics
• Excellent communication, critical thinking, and organizational skills
• Self-motivated, work independently and ability to make informed decisions
• Drives mission, core values and vision
• Internal applicants must be in their current role for at least 12 full months

Responsibilities

• Be the direct point-of-contact for team member inquiries, or concerns; respond to and resolve escalated or complex issues
• Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback
• Monitor daily workflows to ensure that team members are meeting performance goals, following standard policies and procedures and remain within compliance guidelines
• Manage process improvement by identifying system or workflow areas of opportunity
• Responsible for disseminating information and training from senior management and other departments to their direct reports
• Interviews candidates, trains employees, and does continued training with their team
• Review calls and cases

Preferred Qualifications

• Exceptional supervisory/managerial experience leading, mentoring and developing their employees
• 3+ years of healthcare experience
• Subject Matter expert in Salesforce
• Bachelor's Degree

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities to grow your career