Team Lead Partner Operations

Summary

Join Urban Sports Club, Europe’s leading sports and wellness platform, as a Partner Operations Manager. You will identify and address issues, collaborate with finance and business analysis teams, provide regular reporting and analysis, and motivate your team. Responsibilities include documenting workflows, improving processes, implementing an OKR-driven culture, and enhancing partner service. The ideal candidate possesses 2-4 years of leadership experience in fast-growth businesses, strong communication and analytical skills, and experience with CRM tools. Urban Sports Club offers a free premium membership, flexible work model with extended remote options, generous paid time off, personal development budget, and an engaging team culture.

Requirements

• You speak for your team and see yourself as a captain
• Good planning, organizing and problem-solving skills
• Excellent verbal and written communication skills
• 2-4 years’ experience in leading operations in fast-growth businesses - SaaS is a plus
• Ability to work under pressure and constant changing dynamics
• Practiced and focused on data analysis and reporting, familiar with customer service metrics
• You convince with professionalism and conscientiousness in dealing with your stakeholders
• Experience with evaluating and implementing processes/initiatives which improve the work dynamic between Teams
• You always show commitment and enjoy change

Responsibilities

• Identify and call out issues and improvement areas within Partner Management and take appropriate action, working together with owners where needed
• Partner with Finance and BA, ensuring consistent data structures and connections to backend systems
• Provide regular reporting and analysis on your team, individual performance and the local teams and identify areas for improvement
• Motivate and inspire your Team to be at their best and grow in their role by developing themselves, creating an environment of constant learning and growth
• Documentation and organization of key workflows, processes, metrics and systems
• Bring a clear vision for the Partner Operations team and continuously improve existing processes at scale that can be replicated across different markets and countries
• Willingness to lead by example and be hands-on when required
• Implement an OKR-driven culture in the team in line with the business goals and KPIs
• Continuously and proactively seek ways to improve the service for our Partner and ways to make the team more efficient

Preferred Qualifications

Great experience with CRM tools - Salesforce and Pipedrive is a plus

Benefits

• Free Urban Sports Club L Pro Membership + Friends and Family Discount: Stay active with free membership, plus discounts for friends and family
• Flexible Work Model: Enjoy a hybrid work setup, balancing on-site and remote work options to fit your lifestyle
• Extended Remote Work Options: Work up to 120 days remotely within the EU, the UK, and Switzerland, including 30 days outside the EU. You’ll also have the option to desk-swap at our other European offices
• WorkOUT Life Balance: Take advantage of 30 days of paid vacation annually, plus two additional days for volunteering, flexible working hours, and complimentary access to our mental health provider Open Up
• Personal Development: Receive an annual budget of €1,000 for professional growth, with regular internal training sessions and weekly German and English language classes
• Engaging Team Culture: Participate in regular team and company events along with wellness initiatives that help you stay productive, healthy, and engaged in a hybrid work environment