Sales Team Lead - Inbound & Outbound Operations

Summary

Join Pearl Talent as a Sales Enablement Team Manager and help scale inbound and outbound sales operations for a fast-growing design-driven startup. You will build operational infrastructure, set KPIs, and lead teams to drive revenue growth and customer success. Initially, you will collaborate with senior leadership to refine processes and develop SOPs. After establishing the foundation, you will manage a team, ensuring performance and optimizing sales strategies. This is a fully remote role, ideally with EST overlap, offering a competitive salary, performance-based bonuses, generous PTO, health coverage, mentorship, and professional development opportunities. Pearl Talent connects top candidates with leading startups in the US and EU, offering a unique opportunity for career growth and global networking.

Requirements

• Proven leadership experience managing sales teams, with a track record of driving revenue growth
• Strong sales acumen with advanced negotiation and objection handling skills
• Experience developing sales processes, defining KPIs, and coaching sales representatives
• Data-driven approach to performance management and sales optimization
• Excellent written and verbal English communication skills
• Highly organized, self-motivated, and adaptable to fast-paced, remote environments

Responsibilities

• Personally conduct inbound/outbound calls during the initial ramp period to assess and improve sales processes
• Develop, document, and implement detailed onboarding plans, SOPs, FAQs, and sales playbooks to support scalable team operations
• Define and monitor sales KPIs, ensuring team accountability and performance optimization
• Build and manage a high-performing team of sales individual contributors, providing coaching, call reviews, and performance feedback
• Act as a strategic partner to leadership, providing regular reports and insights on sales metrics, pipeline progress, and revenue outcomes
• Optimize inbound and outbound sales processes through data-driven experimentation and best practices
• Lead team training initiatives, including negotiation tactics, objection handling, upselling, and cross-selling techniques
• Foster clarity of roles, expectations, and performance standards within the team
• Collaborate on the implementation of sales tools and systems to improve efficiency and tracking
• Serve as the internal advocate for customer insights, surfacing feedback to inform product and operational strategies

Preferred Qualifications

• Bilingual in Spanish and English
• Background in telecom, SaaS, or relationship-driven tech businesses
• Experience building remote, distributed sales teams
• Familiarity with CRM systems such as HubSpot or Salesforce
• Exposure to VoIP tools like OpenPhone
• Passion for human-centric products and services

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance