Team Leader, Product SRE

Summary

Join Xero's Product SRE team as a Team Leader! This highly technical leadership role requires a strong engineering background and deep SRE experience. You will build and empower a high-performing SRE team embedded within product teams, driving reliability and observability. Responsibilities include managing team deliverables, building relationships with engineering teams, championing observability best practices, and fostering a culture of continuous improvement. The ideal candidate is a seasoned leader with a proven track record of building world-class SRE teams in a fast-growing company. Xero offers a comprehensive benefits package including generous paid leave, wellbeing programs, medical insurance, parental leave, and more.

Requirements

• Proven track record in leadership roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement (ideally an extremely technical leader with strong engineering and hands-on SRE background)
• Deep and proven experience building world class embedded SRE teams in a fast growing company
• Obsessed with delivering a high quality and highly stable customer experience
• Passion for customer-first thinking, with a strong product mindset helping to understand and anticipate customer needs
• Experience of building and delivering an error budget culture associated with consistent breaches of SLA/SLO. Coupled with a 24/7 focus on incident response and remediation
• Broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems

Responsibilities

• Manage the day to day deliverables of a dedicated product SRE team
• Build long term relationships with product engineering teams, ensuring everyone can deliver on system reliability with a theme of continuous improvement
• Champion observability best practice, ensuring implementation across products to ensure fast detection of impactful events
• Build a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced; create and actively monitor quality standards for SRE teams and report regularly on its adherence
• Build and deliver an Error Budget culture associated with consistent breaches of SLA/SLO
• Provide ongoing training across the business to ensure reliability requirements are well understood and incorporated into product designs
• Create a team of empowered engineers who continuously raise the bar of quality in deliverables and outcomes for the SRE organisation

Preferred Qualifications

Grown up as an engineer (with intimate technical depth regarding SRE tools and automation) before embarking on their journey into leadership

Benefits

• Very generous paid leave to use however you’d like (plus statutory holidays!)
• Dedicated paid leave to care for your physical and mental wellbeing
• An Employee Assistance Program to access mental health care for you and your family
• Free medical insurance
• Wellbeing and sports programmes
• Employee resource groups
• 26 weeks of paid parental leave for primary caregivers
• An Employee Share Plan
• Beautiful offices
• Flexible working
• Career development