Tech Ops Engineer

Summary

Join Sourcegraph's Tech Ops team as an experienced IT engineer to support a high-agency, all-remote team. You will manage strategic activities and respond to tactical requests, ultimately owning aspects of the IT function. The team implements, builds, integrates, upgrades, and maintains enterprise and internal applications. Within one month, you'll build relationships, understand projects, identify areas for improvement, and lead onboarding/offboarding. Within three months, you'll streamline processes, contribute to the Okta environment, and lead trainings. Within six months, you'll become a subject matter expert, collaborate on access control processes, and monitor system compliance. This role requires 4-7 years of experience in Tech Ops/IT for a technology-focused company and demonstrated experience managing a cloud-based system portfolio.

Requirements

• 4 - 7 years of experience in Tech Ops/IT for a technology-focused company
• Demonstrable experience managing an internal cloud-based system portfolio
• Experience working on cross functional projects, representing IT on such topics as change management, identity and access management, policy management and data retention
• Advanced ability in analyzing risk and designing efficient controls to minimize risk
• Previous experience automating IT processes

Responsibilities

• Manage major proactive strategic activities as well as respond to reactive day-to-day tactical requests with the goal of ultimately owning aspects of the IT function
• Implement, build, integrate, upgrade, and maintain all of our enterprise and internal applications
• Within one month, you will…
• You have started building a trusting relationship with your teammates and peers
• You understand the projects that Tech Ops is working on, how those projects contribute to our company goals, as well as current status, risks, and mitigations
• You are already identifying areas that are in need of further automation or improvement
• You are leading onboarding and offboarding of teammates
• You will have met with department leads to further define the success requirements for their teams
• Within three months, you will…
• Your peers across the organization are enthusiastic to work with you because you reliably follow-through and have provided areas of automation that have already streamlined key parts of the business
• You contributed to our Okta environment by integrating systems and building Okta workflows
• You are identifying solutions to manual tasks across the organization in an effort to reduce human-based error
• You are leading teammate trainings and contributing to our async documentation
• Within six months, you will…
• You have become the enterprise-wide subject matter expert for IT matters, which includes access controls, vendor management, and onboarding / offboarding processes
• You have collaborated with team leaders to design and implement a process for role-based access modifications
• You monitor and report on all Sourcegraph assets and systems and their compliance status

Preferred Qualifications

• Advanced experience with Okta, Okta Workflows, Microsoft Azure including Intune and Defender, and Jira Service Desk
• Previous experience in compliance policy management
• Advanced demonstrable experience scripting with Mac, Jamf, and other systems
• Networking experience

Benefits

• Above-average salary
• Equity
• Generous perks & benefits