The VA Group is hiring a
Tech Support Assistant

Summary

The job description is for a Tech Support Assistant position which requires at least 1 year of experience as a Virtual Assistant or similar role, excellent communication skills in English, solid organizational skills, ability to work on a US time zone shift, proficiency with specific software, and tech-savvy attitude. The job involves providing technical assistance, responding to queries, troubleshooting issues, installing/modifying/repairing hardware and software, running diagnostic programs, and resolving network problems. The preferred benefits include job security, supportive team, opportunities for career growth, fun work environment.

Requirements

• Experience: At least 1 year as a Virtual Assistant or in a similar role
• Communication Skills: Excellent English communication skills, both written and verbal
• Organization: Solid organizational skills and excellent time management
• Availability: Able to work on a US time zone shift
• Tech Skills: Proficiency with word-processing software and spreadsheets (e.g., MS Office), online calendars, and scheduling (e.g., Google Calendar)
• Communication: Excellent phone, email, and instant messaging communication skills
• Attitude: Tech-savvy with a proactive mindset

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to email, ticket, or phone queries and log all help desk interactions
• Ask questions to determine the nature of the problem, walk customers through problem-solving processes, and follow up with customers to ensure the issue has been resolved
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Benefits

• Job security and stability
• Supportive team
• Opportunities for career growth
• Fun work environment