Tech Support Assistant

Summary

Join our team as a Tech Support Assistant and receive a $25 client selection spiff and up to a $150 sign-on bonus! This remote position requires at least one year of experience as a virtual assistant or in a similar role. You will provide technical assistance, respond to queries, troubleshoot issues, and install/repair hardware and software. Excellent communication and organizational skills are essential, along with proficiency in various software and hardware. We offer job security, a supportive team, career growth opportunities, and a fun work environment. Full-time and part-time positions are available in various US time zones. This role is exclusively for non-U.S. based applicants.

Requirements

• At least 1 year as a Virtual Assistant or in a similar role
• Excellent English communication skills, both written and verbal
• Solid organizational skills and excellent time management
• Able to work on a US time zone shift
• Proficiency with word-processing software and spreadsheets (e.g., MS Office), online calendars, and scheduling (e.g., Google Calendar)
• Excellent phone, email, and instant messaging communication skills
• Tech-savvy with a proactive mindset
• USB headset with noise cancellation
• Working webcam
• The primary computer has to be a Desktop with dual screen and backup computer with at least i5 to i7 processor and 8GB RAM
• Main internet service speed of at least 25 Mbps wired connection; backup internet speed of at least 10 Mbps
• Non-U.S. Based Applicants Only

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to email, ticket, or phone queries and log all help desk interactions
• Ask questions to determine the nature of the problem, walk customers through problem-solving processes, and follow up with customers to ensure the issue has been resolved
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Benefits

• Job security and stability
• Exceptionally supportive team
• Opportunities for career growth
• Fun work environment
• Full-Time and/or Part-Time (PST, MST, EST, or CST)
• This is a remote position