Remote Tech Support Assistant

Summary

Join Our Team as a Tech Support Assistant and earn a $25 Client Selection Spiff, plus up to a $150 Sign-On Bonus in your first year! We're hiring immediately for a remote position.

Requirements

• Experience: At least 1 year as a Virtual Assistant or in a similar role
• Communication Skills: Excellent English communication skills, both written and verbal
• Organization: Solid organizational skills and excellent time management
• Availability: Able to work on a US time zone shift
• Tech Skills: Proficiency with word-processing software and spreadsheets (e.g., MS Office), online calendars, and scheduling (e.g., Google Calendar)
• Communication: Excellent phone, email, and instant messaging communication skills
• Attitude: Tech-savvy with a proactive mindset

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to email, ticket, or phone queries and log all help desk interactions
• Ask questions to determine the nature of the problem, walk customers through problem-solving processes, and follow up with customers to ensure the issue has been resolved
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Benefits

• Job security and stability
• Exceptionally supportive team
• Opportunities for career growth
• Fun work environment