Tech Support Assistant

Summary

Join our team as a Tech Support Assistant and receive a $25 Client Selection Spiff and up to a $150 Sign-On Bonus! This remote position is perfect for exceptional administrative assistants seeking a new opportunity. You will provide technical assistance and support for computer systems, software, and hardware, responding to queries via email, tickets, or phone. Responsibilities include troubleshooting technical problems, installing and repairing hardware and software, and ensuring customer issue resolution. This full-time or part-time role requires at least one year of experience as a virtual assistant or in a similar role, excellent communication skills, and proficiency with various software and tools. The position offers job security, a supportive team, career growth opportunities, and a fun work environment.

Requirements

• Experience: At least 1 year as a Virtual Assistant or in a similar role
• Communication Skills: Excellent English communication skills, both written and verbal
• Organization: Solid organizational skills and excellent time management
• Availability: Able to work on a US time zone shift
• Tech Skills: Proficiency with word-processing software and spreadsheets (e.g., MS Office), online calendars, and scheduling (e.g., Google Calendar)
• Communication: Excellent phone, email, and instant messaging communication skills
• Attitude: Tech-savvy with a proactive mindset
• Headset: USB headset with noise cancellation
• Webcam: Working webcam
• Computers: The primary computer has to be a Desktop with dual screen and backup computer with at least i5 to i7 processor and 8GB RAM
• Internet: Main internet service speed of at least 25 Mbps wired connection; backup internet speed of at least 10 Mbps

Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to email, ticket, or phone queries and log all help desk interactions
• Ask questions to determine the nature of the problem, walk customers through problem-solving processes, and follow up with customers to ensure the issue has been resolved
• Install, modify, and repair computer hardware and software
• Run diagnostic programs to resolve problems
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems

Benefits

• Job security and stability
• Exceptionally supportive team
• Opportunities for career growth
• Fun work environment