HVAC Tech Support

Summary

Join Alpine, a leading e-commerce retailer of HVAC equipment, as an HVAC Technical Support Representative! Work remotely from home, assisting homeowners with product questions and troubleshooting via phone. This role utilizes your existing HVAC expertise and excellent communication skills. Five years of HVAC technician experience is required, along with strong written and verbal communication, computer skills (40 WPM+), and a professional demeanor. The position offers competitive compensation, comprehensive benefits (including health insurance, 401k, paid time off), and professional development opportunities. While remote, it requires dedicated work hours and periodic travel for training. A quiet home workspace with high-speed internet is essential.

Requirements

• 5 years experience as an HVAC Technician
• Excellent written and verbal communication skills
• Demonstrated computer skills with typing at 40 WPM+
• Enjoy fast-paced work handling multiple duties simultaneously
• Professional, positive demeanor; extroverted, warm, and friendly with customers
• Self-starter who is eager and ambitious to put in the effort required to succeed
• Strong attention to detail
• Able to work with ambiguity well and solve problems while aligning with company values
• Able to work as a team when necessary
• Has high speed internet and a stable power supply
• Has a quiet office space within their home to work without animals or family members in the same room
• Understands that this isn't a flex-time remote position. The role requires that are at your desk, available and ready for phone calls during scheduled hours
• Open to periodic travel for hands on training and product refurbishment
• Rotating schedule with periodic weekend availability required

Responsibilities

• Speak with homeowners on the phone who have purchased products from our HVAC ecommerce website
• Assist them with questions about the products and troubleshooting remotely to resolve their technical issues

Benefits

• Group health insurance plus health savings account
• 401k
• Paid time off
• Paid holidays
• Life insurance
• Short-term disability
• Paid educational and professional development training
• All computer equipment and training will be provided