Tech Support Engineer (L3)

Summary

Join Syrve, a leading international provider of cash register and restaurant management software, as a Technical Support Specialist. You will be pivotal in resolving technical challenges for our 9000+ global customers. This role demands strong technical skills, problem-solving abilities, and excellent communication. You will work with cutting-edge technologies, including cloud environments and databases, collaborating with international teams to provide exceptional B2B support. The position offers remote work options, flexible hours, and various compensation benefits.

Requirements

• At least 3 years of experience as a technical support specialist
• Should have a working knowledge of databases (SQL and PostgreSQL)
• Should have a working knowledge of one or more database query languages
• Basic knowledge of server OS administration
• Proven written communication skills in Russian (C1) and English (B2 level)

Responsibilities

• Solve incidents and non-trivial technical problems with Syrve software
• Interact with the technical services of Syrve partners
• Work with Syrve software and the whole stack of technologies of the Syrve software environment
• Interact with the development team and the DevOps team, and be part of this process
• Actively work with cloud technologies

Preferred Qualifications

• B2B customer/tech support experience is a plus
• Experience with back- and front-office equipment (very desirable)
• Experience in POS and restaurant management software is a big plus
• Experience with logs and the ELK technology stack is a big plus

Benefits

• Work in an international company
• Remote work option
• Flexible working hours (start of the workday until 11:00 AM)
• English course compensation
• Gym membership compensation
• Health insurance