Tech Support Student Assistant

Summary

The job is for a part-time IT Support position at ViaBill, a FinTech company in Copenhagen HQ. The role involves providing technical support, configuring and maintaining IT systems, and managing access rights. The candidate should have relevant education, good communication skills, experience with cloud-based SaaS products, and high-security compliance demands.

Requirements

• You are getting a relevant education within IT
• You are service-minded with good communication skills
• You have experience with cloud-based SaaS products (G Suite, Atlassian and alike)
• You have experience in supporting AV and meeting room equipment
• Experience with macOS and Windows administration
• Experience working in a similar industry with high-security compliance demands
• You have excellent communication skills in English and a collaborative mind-set

Responsibilities

• Provide effective guidance on any standard software and hardware
• Configure, deploy and maintain end-user Microsoft and Mac laptops
• Configure and maintain the network in the office
• Maintain access rights management
• Keep system policies up to date
• Maintain and provide user guidance to local IT equipment
• Process incoming service desk tickets from the IT Service desk
• Keep track of repair items including communication with end-users and vendors
• Document and improve processes related to IT systems
• Administration of cloud SaaS services
• Plan and execute projects improving the IT setup

Preferred Qualifications

• Deployment via SCCM
• Knowledge about: Jamf Pro, JumpCloud, G Suite, Atlassian, Slack
• Basic PowerShell skills

Benefits

• Unlimited snacks
• A delicious organic lunch buffet
• Coffee ad libitum
• Destress during the day with some cuteness overload dog therapy by our sweet office dog, Marly
• Win prizes every Friday in the Kahoot competition
• Blow off steam after a productive workweek at the Friday bar with your colleagues