Tech Support Tier 1

Summary

The job is for a Tier1 Tech Support role in a Business VoIP company. The employee will provide post-installation support and resolve technical issues via phone and email. They are expected to have good communication skills, problem-solving skills, quick learning ability, teamwork skills, software and hardware knowledge, and at least 1 year of experience in tech support or a similar role.

Requirements

• High School Diploma
• 85% of English Proficiency and great communication skills (written and spoken)
• Positive Attitude
• Problem Solving Skills
• Quick Learner
• Team Player
• Software and Hardware knowledge
• 1+ Years of experience in tech support, desktop support, or a similar role. (Mandatory)

Responsibilities

• Address customers’ changing needs or technical inquiries/issues that arise post-implementation, via phone and Email
• Identifying hardware and software solutions
• Troubleshooting technical issues
• Diagnosing and repairing faults
• Update tickets assigned with actions taken to resolve incidents and or escalate if needed
• Provide both great technical support and customer service

Preferred Qualifications

• Excellent Customer Service and great communication skills (written and spoken)
• Experience with remote desktop applications and help desk software. i.e: TeamViewer, AnyDesk, or others
• Experience in VoIP technology, troubleshooting, and understanding of its infrastructure (It’s a plus)
• Salesforce experience (desired)
• CompTIA A+ (Certification is a plus)

Benefits

• Competitive Salary
• Bonuses
• A great and positive work environment
• Parking Subsidy
• Life and Medical Insurance
• Benefits and discounts
• Growth Opportunities
• Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)