Service Delivery Coordinator - Tier 1

Summary

Join MetTel, a global communications solutions provider, as a Service Delivery Coordinator - Tier 1 Support. This role focuses on providing Level 1 remote technical support, acting as the initial point of contact for field technicians and the first line of communication with customers. You will perform data entry and tracking to maintain accurate records and collaborate with Tier 2 and Tier 3 teams to resolve issues. The position requires a bachelor's degree and project management skills. MetTel offers a supportive environment for professional growth and development. The salary is up to $55,000 annually, varying by location and experience.

Requirements

• A bachelors degree in any field
• Project Management skills
• Ability to track progress on installation projects
• Attention to detail

Responsibilities

• Act as the initial point of contact for technicians working in the field
• Serve as the first line of communication with customers on the scheduled activity date
• Perform data entry and tracking to ensure accurate records of deployments and support activities
• Collaborate with Tier 2 and Tier 3 teams to escalate and resolve issues efficiently