Technical Account Manager

Summary

Join Arkose Labs as a Technical Account Manager and build strategic relationships with top enterprise customers, driving adoption, retention, and growth. Lead technical discovery calls, guide solution implementation, and act as a trusted advisor, balancing technical understanding with executive presence. Align customer goals with Arkose Labs' solutions, manage expectations, and ensure long-term success. Identify and pursue expansion opportunities, and deliver insights through reporting and consultation. Leverage industry knowledge to tailor guidance to customer needs. Arkose Labs offers a collaborative environment, cutting-edge technology, and experienced leadership. The company values its employees and offers competitive benefits.

Requirements

• 8+ years in Customer Success, Technical Account Management, Solution Consulting or related technical client-facing roles
• Strong understanding of web applications, cloud infrastructure, and modern development stacks (HTML, JavaScript, APIs)
• Ability to confidently lead technical conversations and troubleshoot issues
• Executive presence with excellent communication, relationship management, and consultative skills

Responsibilities

• Serve as the strategic partner and primary point of contact for enterprise customers
• Lead technical discovery and intake calls independently—understanding customer architectures, web applications, and cloud stacks
• Guide customers through implementation, optimization, and best practices without needing constant engineering support
• Manage executive relationships and influence stakeholders to adopt recommendations
• Ensure alignment with customer goals, drive adoption, and proactively mitigate churn risk
• Identify and pursue expansion opportunities in collaboration with sales
• Deliver insights and communicate value through reporting, consultation, and thought leadership
• Leverage industry knowledge to tailor guidance to customer needs

Preferred Qualifications

• Bachelor's degree in Computer Science, MIS, Engineering, or its equivalent
• Background in customer-facing cybersecurity

Benefits

• Competitive salary + Equity
• 401k plan
• Robust benefits package- 85% medical, dental, vision coverage for employees and 75% for dependents
• Flexible PTO
• Life insurance coverage
• Short and Long Term Disability Insurance paid by the company
• Generous nationwide parental leave policy
• Amazing discounts program
• Wellbeing package including mental health and gym discounts
• Flexible working hours to support personal well-being and mental health
• Employee Assistance Program