Technical Account Manager

Summary

Join Union, a company revolutionizing AI infrastructure, as a Technical Account Manager. You will be the primary point of contact for key customers, ensuring successful adoption and optimization of the Union Cloud platform and Flyte. Leveraging your AI workflow and cloud expertise, you will guide customers through integrations, provide training, and troubleshoot challenges. You will translate customer needs into actionable insights for product and engineering teams, maximizing platform value. Building strong relationships and delivering proactive solutions are crucial for driving customer retention and growth. This role involves strategic account planning, collaboration with internal teams, and translating customer challenges into product improvements. You will also lead customer touchpoints and serve as the internal voice of the customer.

Requirements

• 5+ years of experience in a technical role such as Solutions Engineer, Technical Account Manager, Solutions Architect, or ML/Data Engineer within a B2B devtools or platforms
• You’ve worked closely with enterprise engineering and product teams—whether in customer success, solutions engineering, DevRel, or internal ML platform roles—and can credibly lead both architecture discussions and business reviews
• You have at least design and architecture-level understanding of systems involving data processing, model training, serving, or monitoring
• Experience in MLOps/LLMOps, machine learning pipelines, and data orchestration tools
• Proficiency in Python, or genuine desire to learn, given its prevalence in data science
• You’ve developed and executed account plans focused on growth through adoption, usage expansion, and product-led revenue—especially in a land-and-expand motion
• You write clearly, speak thoughtfully, and can tailor your communication to both hands-on users and executive sponsors
• You are curious, proactive, and self-directed—you seek ownership and are not afraid to experiment
• You build trusted relationships quickly and are motivated by helping others succeed; you view the success of your customers as your own

Responsibilities

• Own and drive strategic account plans focused on adoption milestones, usage expansion, and revenue growth in a land-and-expand model
• Partner with internal technical teams to help customers design and optimize workflows for production-grade AI systems
• Own end-to-end customers outcomes and value from Union. Guide customers through onboarding and integration, troubleshoot challenges, drive product utilization, and provide timely, effective support to resolve complex issues
• Translate real-world challenges from customer environments into actionable feedback for our product and engineering teams
• Track customer health, identify signs of friction or opportunity, and develop engagement strategies across both technical and executive stakeholders
• Drive renewals and commercial growth by aligning our product capabilities with evolving customer needs and identifying upsell or cross-sell pathways
• Faciliate technical enablement content creation—reference architectures, debugging guides, cookbooks, and tutorials—to scale your impact
• Lead customer touchpoints such as roadmap sessions, architecture reviews, QBRs, and executive briefings to ensure we remain aligned with customer goals and value realization
• Serve as the internal voice of the customer in planning, prioritization, and go-to-market alignment

Preferred Qualifications

• Direct experience with Flyte (open-source or Union)
• Experience working with large enterprise customers
• Prior experience at a startup or fast-growing technology company
• Experience in pre-sales or post-sales technical consulting

Benefits

• Excellent medical - We pay 100% of your premiums and 90% for your dependents
• Generous dental and vision plans- We pay 90% of the premiums for you and your dependents
• Meaningful equity in the form of options – all employees are owners here
• Unlimited time off + 12 company holidays
• 401K match - Union.ai matches 100% of contributions up to the first 3%, and 50% up to 5%
• 16 weeks paid parental leave for primary and secondary caregivers
• Flexible work schedule (some restrictions apply)
• For in office employees: Lunch provided onsite and well stocked kitchen with snacks and drinks