Technical Account Manager

Summary

Join our team as a Technical Account Manager and oversee our customers’ technical needs, providing accurate technical service before and after sales. Partner with account executives and engagement management teams to bridge sales and operations. As a tech-savvy professional, explain technical details to non-technical audiences, achieving specific goals. Provide technical, product, and business knowledge to support sales and strengthen customer relationships. This is a remote position based in the Philippines, requiring work during US Pacific time or client time zones.

Requirements

• Have IT MSP, ITSM, or IT Manager 4+ years
• Have 2+ years proven work experience as a Sales Engineer
• Possess solid technical background with hands on experience in digital technologies
• Have familiarity with software and front-end development
• Possesses an ability to gasp customers’ needs and suggest timely solutions
• Have excellent verbal and written communication skills
• Have strong analytical and problem-solving skills
• Have BSc degree in Computer Science or relevant field
• Have a fully functional and up-to-date computer with which to perform duties
• Be willing to install next-generation endpoint protection on the computer
• Be a current resident of the Philippines and can perform work from there
• Be willing to work in US Pacific time zone or client time zone

Responsibilities

• Provide technical support for customers to support pre-sales and post-sales processes
• Address all product-related queries on time
• Train customers to use products effectively
• Provide developers with customers’ feedback to help identify potential new features or products
• Report on product performance
• Identify solutions to reduce support costs
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
• Liaise with the sales department to win new business and increase sales
• Establish best practices
• Keep track of sales performance metrics
• Perform other duties as needed by the role

Benefits

Remote work