Technical Account Manager

Summary

Join 66degrees, a leading consulting and professional services company, as a Technical Account Manager. Work with major cloud users, leveraging Google Cloud Platform expertise and business acumen to help them transform their businesses. Develop and execute strategic account plans, driving GCP adoption and managing cloud costs. Build strong relationships with technical and business stakeholders, ensuring successful implementation and adoption of GCP solutions. Track customer satisfaction, retention, and revenue growth. Contribute to excellent customer experience through outreach and process improvement. Stay current on GCP news and technology trends.

Requirements

• Bachelor's degree in business administration, computer science, or a similar field
• 5+ years of experience as an account manager, business analyst, consultant, or in a technical discipline
• Experience with cloud computing technologies, such as GCP, AWS, or Azure
• Proficient with Google Sheet formulas, task automation, and data validation
• Proven ability to develop and execute strategic account plans
• Ability to converse with a wide range of personas ranging from engineers to C-level executives in IT
• Excellent communication and presentation skills
• Strong analytical and problem-solving skills

Responsibilities

• Develop and maintain relationships with both technical and business stakeholders
• Understand customer cloud technology challenges and identify opportunities to solve those challenges with GCP and related solutions
• Develop and execute strategic account plans to drive the adoption of GCP and other key technologies within a book of business
• Develop and execute cloud cost management strategies based on principles of FinOps
• Work closely with technical and sales teams to ensure the successful implementation and adoption of GCP solutions and consulting services
• Track and report on customer satisfaction, account retention, and revenue growth
• Contribute to driving excellent customer experience through customer outreach campaigns and internal process improvement
• Stay up-to-date on the latest GCP news and broader technology trends