Technical Account Manager

Summary

Join Aerospike as a Technical Account Manager (TAM) to help customers maximize the value of our real-time data platform. As the trusted advisor, you will guide customers through their Aerospike journey, optimizing deployments and resolving technical challenges. The ideal candidate is customer-focused, technically skilled, and passionate about delivering a best-in-class customer experience. This post-sales role requires strong problem-solving skills, Linux experience, and hands-on experience with Aerospike or similar databases. Cloud expertise, Docker and Kubernetes experience, and strong customer-facing skills are also essential. You will act as the primary technical point of contact for strategic customers, providing expert guidance and troubleshooting complex issues. This role also involves delivering technical training and advocating for customer needs.

Requirements

• Excellent problem-solving and troubleshooting skills in distributed systems
• Strong Linux experience is a must
• Hands-on experience with Aerospike or similar databases (e.g., Yugabyte, CockroachDB, MongoDB, Cassandra, HBase, Couchbase, etc.)
• Cloud expertise: AWS, Microsoft Azure, Google Cloud
• Strong Experience with Docker and Kubernetes
• Ability to understand and address the complexities of mission-critical applications
• Strong customer-facing skills, with experience working with developers and C-Level executives
• Self-starter with the ability to assess, prioritize, and execute tasks with minimal supervision
• Ability to work well under pressure and manage multiple accounts effectively
• Experience providing technical training and enablement

Responsibilities

• Act as the primary technical point of contact for strategic customers, ensuring they successfully adopt and optimize Aerospike solutions
• Provide expert guidance on best practices for deploying, scaling, and maintaining Aerospike in production environments
• Troubleshoot and resolve complex technical issues, collaborating with internal teams, including support and engineering, when needed
• Conduct regular technical reviews and proactively identify areas for optimization
• Deliver technical training and enablement to customer teams to ensure product adoption and success
• Advocate for customer needs by providing feedback to product management and engineering teams
• Assist customers in planning and executing upgrades, migrations, and scaling initiatives
• Monitor key performance metrics and proactively address potential risks
• Develop and maintain strong relationships with key customer stakeholders
• Contribute to the creation of documentation, knowledge base articles, and best practice guides

Preferred Qualifications

• Hands-on expertise with databases: NoSQL, Relational, Distributed, MPP
• Knowledge of Hadoop, Spark, HBase, HDFS, Hive, and Impala
• Proficiency in one or more programming languages: Java, C/C++, Python, Go, etc
• Understanding of computing infrastructure: Networking, CPUs, SSDs, Memory, etc
• Experience working in a startup or high-growth environment
• The ability to travel up to 30% of the time