Technical Account Manager

Summary

Join Aerospike as a Technical Account Manager (TAM) and become a trusted advisor to our strategic customers. You will guide customers through their journey with Aerospike, optimizing deployments and resolving technical challenges. This post-sales role requires strong technical skills, excellent problem-solving abilities, and experience working with developers and executives. You will provide technical training, advocate for customer needs, and contribute to documentation. The ideal candidate is customer-focused and passionate about delivering a best-in-class customer experience. This position offers a competitive salary and the opportunity to work with a leading real-time database company.

Requirements

• Possess excellent problem-solving and troubleshooting skills in distributed systems
• Have strong Linux experience
• Demonstrate Cloud expertise: AWS, Microsoft Azure, Google Cloud
• Possess strong Experience with Docker and Kubernetes
• Have the ability to understand and address the complexities of mission-critical applications
• Possess strong customer-facing skills, with experience working with developers and C-Level executives
• Have knowledge of Hadoop, Spark, HBase, HDFS, Hive, and Impala
• Be a self-starter with the ability to assess, prioritize, and execute tasks with minimal supervision
• Have the ability to work well under pressure and manage multiple accounts effectively
• Have experience providing technical training and enablement

Responsibilities

• Act as the primary technical point of contact for strategic customers, ensuring they successfully adopt and optimize Aerospike solutions
• Provide expert guidance on best practices for deploying, scaling, and maintaining Aerospike in production environments
• Troubleshoot and resolve complex technical issues, collaborating with internal teams, including support and engineering, when needed
• Conduct regular technical reviews and proactively identify areas for optimization
• Deliver technical training and enablement to customer teams to ensure product adoption and success
• Advocate for customer needs by providing feedback to product management and engineering teams
• Assist customers in planning and executing upgrades, migrations, and scaling initiatives
• Monitor key performance metrics and proactively address potential risks
• Develop and maintain strong relationships with key customer stakeholders
• Contribute to the creation of documentation, knowledge base articles, and best practice guides

Preferred Qualifications

• Have hands-on experience with Aerospike or similar NoSQL databases (e.g., Yugabyte, CockroachDB, MongoDB, Cassandra, HBase, Couchbase, etc.)
• Have hands-on expertise with databases: NoSQL, Relational, Distributed, MPP
• Be proficient in one or more programming languages: Java, C/C++, Python, Go, etc
• Have an understanding of computing infrastructure: Networking, CPUs, SSDs, Memory, etc
• Have experience working in a startup or high-growth environment
• Have the ability to travel up to 30% of the time

Benefits

• Salary Range for California Based Applicants: [$190,000 - $208,000] (actual compensation will be determined based on experience, location, and other factors permitted by law)
• Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law