Technical Account Manager

Summary

Join Airtable as a Technical Account Manager (TAM) and leverage your technical and product expertise to help strategic customers maximize their Airtable value. You will work cross-functionally with various teams to guide implementation, solution design, and long-term adoption, influencing our Premium Support model. Partner closely with Product and Engineering to incorporate customer feedback into our roadmap. Serve as a dedicated technical advisor, build deep customer workflow understanding, and design tailored Airtable solutions. Lead implementation reviews, base audits, and adoption planning, offering guidance on schema design, automations, and best practices. Deliver ongoing technical support and collaborate to surface customer trends and influence internal priorities.

Requirements

• You have 3–6 years of experience in a technical account management, technical consulting, or pre-sales solution architecture role at a SaaS company — ideally supporting enterprise customers using configurable, data-driven platforms
• You’re comfortable owning the technical relationship across multiple accounts, and understand how to translate real-world business problems into structured solutions
• You have a solid understanding of workflow design and data modeling, and are fluent in designing or evaluating schemas and system architectures
• You’re confident working with APIs, webhooks, automations, and basic scripting to connect platforms and optimize workflows
• You have experience helping customers embed AI-driven workflows into their business processes — whether for automation, summarization, data classification, or decision support
• You collaborate well with Sales, Success, Product, and Engineering to shape solutions and close feedback loops
• You have strong communication skills and can guide discussions with both technical builders and executive sponsors
• You bring a consultative, proactive mindset — and know how to balance strategic guidance with hands-on problem-solving

Responsibilities

• Serve as a dedicated technical advisor to a portfolio of strategic customers, supporting their Airtable implementations across a wide range of use cases and maturity levels
• Build deep understanding of customer workflows and connected systems to design tailored Airtable solutions that scale with their teams
• Lead implementation reviews, base audits, and adoption planning conversations, offering proactive guidance on schema design, automations, and platform best practices
• Deliver ongoing technical support for critical customer moments — from initial onboarding through to product launches and escalation resolution
• Collaborate with Product, Engineering, and Support to surface customer trends, unblock technical challenges, and influence internal priorities
• Help your customers harness the full power of Airtable as an AI-native platform by leveraging Airtable AI — including Omni and Field Agents — to streamline workflows, drive efficiency, and unlock new solution possibilities
• Contribute to internal playbooks and processes that enable us to scale a high-impact Premium Support experience as our customer base grows
• Participate in onboarding and enablement for newly signed Premium Support customers, delivering a strong first experience and clear roadmap for technical success

Preferred Qualifications

You’ve worked in or around low-code/no-code platforms and helped define scalable technical engagement practices in high-growth SaaS environments

Benefits

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation