Technical Account Manager

Summary

Join Altium as a Technical Account Manager and become the trusted advisor for a portfolio of Enterprise customers. You will build strong relationships, resolve technical challenges, and guide customers in optimizing Altium's tools. Collaborate with R&D, Support, and Sales to drive adoption, uncover growth opportunities, and advocate for customer needs. This role blends technical expertise with strategic account management, ideal for those passionate about solving complex problems and ensuring long-term customer success. The position offers a competitive salary range of $109,000 to $130,000, along with a comprehensive benefits package.

Requirements

• Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience
• 3+ years in technical account management, customer success, or ECAD/EDA client-facing roles
• Strong problem-solving and project management skills
• Excellent communicator who can simplify technical concepts

Responsibilities

• Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions
• Build trusted relationships and guide customers on implementation, integration, and optimization
• Troubleshoot technical issues, escalate to R&D when needed, and drive resolutions
• Identify growth opportunities and lead strategic business reviews
• Collaborate with Sales, Support, and R&D to align customer needs with product development
• Advocate for customers internally and provide actionable feedback
• Monitor customer health and mitigate risks to drive retention

Preferred Qualifications

Hands-on Altium product experience

Benefits

• Medical, Dental, Vision Plans and HSA and FSA accounts
• Basic Life and AD&D insurance; disability coverage where applicable
• Retirement 401(k) Plan Option with Altium match
• Calm App and Employee Assistance Program
• Paid holidays plus a “Choice Day” off per quarter
• Paid time-off on arising schedule upon key milestones
• Sick time for Dr. appointments or family health needs
• Family medical, maternity, paternity, and military leave
• Flexible working arrangements available based on role and location
• Employee referral and employee-of-the-month programs
• Home internet allowance
• Professional development support
• Free lunch, snacks, and drinks in the office
• Free parking