Technical Account Manager

Summary

Join Atmosera's Client Success Team as a Technical Account Manager (TAM) to cultivate strong relationships with strategic ISV clients and drive their growth. This client-facing role demands strong relationship management and technical expertise. You will support clients' technical and operational needs, proactively identifying their requirements and aligning them with Atmosera's solutions. Collaborate with internal teams to ensure timely delivery of support and deployment activities. Advocate for clients internally and educate them on Atmosera's services and solutions. The ideal candidate is hands-on, results-oriented, and possesses excellent communication and problem-solving skills.

Requirements

• Must be highly motivated and transparent to clients through regular meetings and calls
• Proven experience driving retention and revenue expansion
• Embrace and respond well to change in a dynamic, fast paced environment and can work in with high levels of ambiguity
• 4+ years of client facing experience in a services role, preferably with a SaaS or consulting company
• Strong understanding of cloud infrastructure technology, ideally Azure
• Experience in solving client technical questions and inquiries
• Critical thinking and problem solving skills
• Excellent Communication skills with the ability to explain technical concepts in layperson terms
• Able to make rational decisions under pressure
• Strong project management skills
• Must have a client first approach
• Strong leadership skills which encourage confidence with clients
• Skilled at empathizing with people to understand their needs and desires
• Ability to convey a sense of urgency when servicing clients' needs

Responsibilities

• Manage a portfolio of strategic and growth level client accounts to foster long-term business relationships to derive maximum value from client’s investment in Atmosera’s solutions, map short-term and long-term client goals, and ultimately drive long-term, high client satisfaction
• Increase client satisfaction through regular meetings to understand business needs, technical objectives, communicate activity progress, and serve as technical liaison between client and Atmosera’s operational and solution teams
• Drive additional revenue and retention within your assigned client portfolio
• Understand and articulate the technical and business strategies and value roadmap for Atmosera’s solutions as they relate to client needs
• Act as a client escalation point to drive resolution in a timely, proactive manner by involving the appropriate teams
• Identify risks to the client achieving their business goals and work with the appropriate Atmosera teams to mitigate risks
• Supervise customer health by monitoring and understanding Atmosera’s solutions and by stewarding client happiness
• Act as a client advocate, driving cross-functional teams across our solution platform including Architecture, Professional Services, Sales, Finance, and Client Support
• Act as a technical expert and evangelist to train and upskill the technical aptitude of their cross functional teammates within Azure
• Being the technical advisory resource to our client portfolio about Azure spend, optimizations
• Provide clients with environmental intelligence and documentation utilizing Azure Dashboards and workbooks

Preferred Qualifications

AZ-900 Preferred

Benefits

• $135,000 - $150,000 a year
• Eligible for quarterly bonus tied to Company, Team, and Individual performance
• Competitive Salary: We offer competitive salaries commensurate with experience and skills
• Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary!
• Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program, which includes bonus potential in addition to your base salary
• 100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year
• Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family
• Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, recharge, and pursue your personal interests
• 11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends
• Community Service Leave: We believe in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you
• Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program
• This is a full-time position in the United States with the ability to work from home, or from one of our many US offices if local