Technical Account Manager

Summary

Join BeyondTrust as a highly motivated Technical Account Manager to collaborate with strategic customers and serve as a subject matter expert on technical and operational configurations. You will support customers with long-term enhancement and expansion plans. This role requires strong technical skills, excellent customer service, and the ability to work effectively with cross-functional teams. You will be responsible for post-sales activities, customer success reviews, incident resolution, and maintaining account health. The ideal candidate possesses 5+ years of experience in a related field and a bachelor's degree in a technical field. BeyondTrust offers a flexible and supportive work environment.

Requirements

• 5+ years’ experience in presales, technical account management, professional services, or support engineering, and/or in similar customer facing technical roles.   in enterprise software customer support
• Excellent customer service skills, with a strong dedication to customer care
• Self-starter, adaptable, and eager to learn new technologies
• Great time manager and proficient multi-tasker
• Bachelor’s degree in a related technical field
• Flexible, a team player, strong collaborator
• Ability to understand and analyze customer technical needs
• Excellent verbal and written communication skills
• Confident in person and by phone with large teams and audiences
• Ability to participate, contribute, and interact with Pre-Sales Technical Engineers, Product Management, Development, Technical Support and Sales teams
• Proficient knowledge of Windows based server OS such as Microsoft Windows Server
• Knowledge Of Active Directory and GPO
• Knowledge Of Network Topology/Layers
• Knowledge Of Networking Tools and Utilities
• Knowledge Of AV/Firewall Rules and Policies
• Knowledge Of Secure “machine to machine” communications
• Knowledge Of Virtualization
• Knowledge Of Windows Account Administration
• Knowledge Of Security software

Responsibilities

• Provide technical and product knowledge in support of post sales activities to ensure customer satisfaction
• Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
• Perform Customer Success Reviews (Strategic Business Review)
• Driving incident resolution by working closely with the support and engineering teams
• Maintaining consistent progress and managing updates for any tickets and/or defects with our development and PM teams
• Receiving customer hand off from our Professional Services team upon statement of work completion
• Maintain overall account health for each account
• Periodically perform basic health checks across products
• Facilitate, coordinate, and oversee product upgrades

Preferred Qualifications

• SQL experience is a plus
• Scripting language experience is a plus
• Cloud technology experience is a plus
• Linux experience is a plus