Technical Account Manager

Summary

Join Datacom as a Technical Account Manager and build strong client relationships, ensuring their technical needs are met and identifying growth opportunities. You will oversee project implementation, review proposals, and liaise between clients and internal teams. This role requires extensive networking and security technology experience, Australian citizenship, and eligibility for a Baseline clearance or NV1. Datacom offers a dynamic work environment, remote work options, flexible hours, and professional development opportunities.

Requirements

• Australian Citizenship
• Eligibility to obtain a Baseline clearance or NV1
• Knowledge of industry standards and government regulations relevant to data communications / networking
• Extensive experience and specialist skills in the configuration and maintenance of networking/communications infrastructure
• Ability to support a variety of technologies
• Advanced operational knowledge of networking systems and software covering both Local Area Networks (LANs) and Wide Area Networks (WANs)
• Strong consultative and planning skills
• Ability to escalate with a solution focus
• Passion for delivering great service to customers
• Excellent customer relationship building and management skills
• Strong influencing and persuasive ability
• Ability to bring people and teams together to find outcomes-based solutions
• Proven negotiating and commercial contract skills
• Aptitude to ensure win/win situations for all parties through strong business acumen
• Pragmatic approach to problem solving
• Ability to work on complex issues through analysis of situations, variables, or data
• Natural leadership
• Ability to frequently interact with a variety of stakeholders and team members

Responsibilities

• Build and nurture relationships with clients
• Ensure clients' technical requirements are met
• Identify ways to grow the client base
• Oversee project implementation, including project planning, assessing costs, and evaluating vendors
• Review proposals and Statements of Work (SoW)
• Maintain customer-centric behaviours, processes, and technologies across the Networks team
• Act as a liaison between customers and various teams (technical support, product development, sales, and field service)
• Identify opportunities to enhance support delivery, reduce costs, and deliver added value
• Review and approve documents to ensure compliance with company policies
• Receive objectives as assignments and determine the best approach to achieve goals
• Provide guidance and advice in resolving technical issues and meeting deadlines
• Recommend policy changes and establish procedures
• Monitor, measure, and report on operational issues, development plans, and achievements

Benefits

• Social events
• Chill-out spaces
• Remote working
• Flexi-hours
• Professional development courses