Technical Account Manager

Summary

Join Experian as a Technical Account Manager and bridge the gap between technology and client needs. This senior role combines technical account management and sales engineering, requiring you to design Tier 1 solutions, provide deep integration expertise, and gather comprehensive client requirements. You will collaborate with internal and external teams to deliver projects that meet client expectations and maintain a competitive edge. The position demands strong analytical skills, experience with various technologies, and a proven track record in client-facing roles. Experian offers a competitive compensation package, comprehensive benefits, and a flexible work environment.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; advanced degrees
• Minimum of 8 years of experience in solution consulting, business analysis, or a related field, emphasizing client-facing roles
• Consulting practice creation or leadership experience
• You will travel 10% of the time to clients
• You have the knowledge of software development, integration technologies, and system architecture, with the ability to solve complex technical challenges
• Experience with SaaS, cloud, and web application design
• Analytical experience with an ability to gather and summarize requirements from diverse stakeholders
• You are experienced with SDLC and Agile project management methodologies and tools
• You have experience in credit services, banking/financial services, insurance, decision analytics, or consumer services

Responsibilities

• Oversee the design and architecture of top-tier solutions that meet client goals and comply with industry standards, ensuring they are both functional and scalable
• Offer advice on system integrations, using your knowledge to guarantee smooth interoperability with clients' existing systems
• Conduct comprehensive interviews and workshops with clients to gather, document, and prioritize detailed business and technical requirements
• Work with internal and external teams, such as sales, marketing, product, engineering, and client/professional services, to ensure projects are delivered and meet client expectations
• Serve as an important liaison with the client throughout the project lifecycle
• Keep up with industry trends and new technologies and share insights with clients to help them use solutions and maintain a competitive edge

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays