Remote Technical Account Manager

Summary

Join Butter, a subscription payments company, as a Technical Account Manager (TAM) to oversee customer touchpoints and drive revenue growth through narrative creation, data analysis, and client service.

Requirements

• 7+ years relevant work experience in a customer-facing role within a high-growth startup, including SaaS customer success or account management
• Exceptional communications skills in writing, presenting, and storytelling, comfortable centering data in the narrative
• Ability to drive customer health and growth using varied data sources and insights to create a narrative and execute on plans of action

Responsibilities

• Lead the post-sales engagement, retention, and expansion of your customers, driving overall account health and revenue growth
• Create & share success narratives with the customer by leading routine business reviews, to align on business priorities, performance, provide guidance on optimization opportunities, share Butter roadmap, and identify product expansion opportunities
• Continuously design, test, and iterate on playbooks and program ideas, monitoring results based on defined customer success criteria
• Create efficiencies for scaled customer outreach and relationship management wherever possible
• Serve as a trusted payments advisor to the customer with consistently responsive and expert service, proactively educating them on Butter’s platform, value, and our industry
• Develop and maintain powerful relationships with executives across customers' business functions: finance, marketing, product, and engineering, understanding their priorities, challenges, and motivations
• Advocate for the customer to internal stakeholders, proactively surfacing key customer feedback and insights to Product Management, Sales, Marketing, and Product Engineering
• Manage the CRM database with customer information, health, and current status, so leadership and cross-functional teams can make data-driven decisions
• Leverage data literacy along with BI tools to analyze customer data, identify trends, and provide actionable insights that drive customer value
• Proactively resolve data discrepancies and ensure accurate reporting to support decision-making for internal and external stakeholders
• Drive customer references and case studies and advise on content in partnership with Marketing
• Prioritize time effectively between remote account work and occasional travel commitments

Benefits

• Medical, Dental, Vision and Life Insurance
• 401(k) with an employer match
• Employee can be based anywhere in the US
• 100% remote team + in-person team building events