Technical Account Manager

Summary

Join Coupa as a Customer Adoption Manager and play a key role in our Professional Services organization. You will collaborate with global Coupa customers to enhance platform adoption, maximize value, and establish best practices. This involves developing standard processes, managing customer engagements using strong project management skills, and ensuring customer success through accurate platform adoption. You will engage customers in strategic discussions, demonstrating a strong technical understanding of the Coupa platform and its configuration options. The role requires proven experience in procurement, procure-to-pay, source-to-contract, sourcing, category management, or accounts payable, along with experience in SaaS and strong customer management skills. Coupa offers a collaborative culture, pioneering technology, and the opportunity to make a global impact.

Requirements

• Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
• Experience with Software as a Service is a must
• Good background in customer/client management
• Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers
• Strong organizational skills, analytical thinking and problem-solving abilities

Responsibilities

• Develop standard processes within your areas of expertise and champion their adoption
• Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems
• Take ownership of your customer’s continued success by ensuring accurate adoption of the platform
• Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
• Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs