Lead Technical Account Manager

Summary

Join NICE, a global leader in software solutions, as a Lead Technical Account Manager (TAM). This role requires a seasoned professional with 10+ years of experience in technical/service roles within software, telecommunications, or customer service. The Lead TAM will be responsible for resolving complex issues, providing excellent technical and customer service to key accounts, and helping customers succeed with NICE's technology. This position demands expertise in telecommunications, contact centers, and related technologies, along with strong analytical and troubleshooting skills. NICE offers a fast-paced, collaborative environment with ample opportunities for growth and development. The ideal candidate will be analytical, inquisitive, service-oriented, and a team player.

Requirements

• 10 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery
• Demonstrated technical problem solving proficiency
• Excellent analytical and advanced troubleshooting skills with end-users/customers
• Excellent customer service and communication skills, both verbal and written

Responsibilities

• Exemplify subject matter expertise in two or more technical areas
• Exemplify expertise and maintain currency in telecommunications, contact center, and related technologies

Preferred Qualifications

• Extensive software, telecommunications and IP Telephony
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations