Technical Account Manager

Demandbase
Summary
Join Demandbase as a Technical Account Manager (TAM) and become a technical product expert, driving customer outcomes and implementing strategic vision. Partner with internal teams and customers to develop solutions within Demandbase products. Gather customer requirements and enable successful product utilization. Manage a diverse customer portfolio, providing technical consultations and managing feature requests. Develop trusted advisor relationships and provide recommendations based on Demandbase solutions. Leverage experience in campaign management, B2B advertising, and account-based marketing. Become an expert on Demandbase products and partner technologies. The role requires strong project management skills, technical acumen, and experience with CRM and marketing automation systems. Base compensation is $70,000-$100,000, excluding bonuses.
Requirements
- Minimum of 4 years of experience in a technical, agency or marketing operations role
- Solid understanding of CRM and Marketing Automation solutions
- Experience articulating complex technical topics, diplomatically addressing customer concerns, while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
- Proven ability to provide a quick resolution to problems
- Excellent presentation skills
- At least 3 years consulting experience integrating Sales and Marketing technology including all of the following
- SFDC, Microsoft Dynamics, HubSpot CRM, or other B2B Customer Relationship Management (CRM) applications
- Experience in the area of Salesforce automation (SFA), Lead Management and Marketing
- Marketo, Pardot, Hubspot, Eloqua, or related B2B focused Marketing Automation Systems (MAS)
- Experience with marketing automation, lead scoring, lead nurturing and campaigns automation
Responsibilities
- Partner closely with the customer account team (Account Executive, Growth Account Director and Customer Success Manager) to drive and strengthen the customer relationship
- Provide understanding of Demandbase One Platform and how it integrates into the overall B2B marketing tech stack
- Assist customers with business and technical requirement definition through subject matter expertise
- Provide hands on assistance within the platform to ensure customers are set up with best practice recommendations
- Lead customer calls and discussions, and provide meeting agendas
- Collaborate with customer to define positive business outcomes and become integral part of their team’s success
- Manage a diverse portfolio of customers within a variety of industries at different levels of sophistication
- Leverage experience to manage client expectations, provide valuable insight and deliver top notch client service
- Proactively manage client projects and expectations while delivering exemplary customer service. Meet or exceed the customer’s expectations of knowledge and professionalism
- Provide technical consultations for architecture integration and service optimization
- Manage technical feature requests and requirements that are key to the customer’s success and process workflow
- Develop a trusted- technical advisor relationship with customers and provide recommendations based on the Demandbase solution to address their business needs
- Have experience & knowledge in campaign management, B2B advertising, and best practices of account-based marketing strategy
- Become an expert on all Demandbase products and have a thorough working knowledge of partner technologies that customers leverage in their ABM/MarTech stack
- Supporting customer office hours and internal enablement as needed
Preferred Qualifications
- Project Management / PMP skills
- Previous Technical Account Manager or Solutions/Sales Engineering experience
Benefits
- Up to 100% paid premiums for Medical and Vision coverage
- Range of mental wellness resources, including access to Modern Health
- Flexible PTO policy
- 15 paid holidays in 2025—including a three-day break around July 4th and a full week off for Thanksgiving
- No Internal Meetings Fridays
- Competitive 401(k) plan
- Short-term and long-term disability coverage
- Life insurance