Technical Account Manager

Summary

Join dLocal, a global payments company, as a Technical Account Manager and manage the technical aspects of customer relationships. You will be the primary point of contact for merchants, ensuring they receive optimal solutions. Collaborate with sales, account management, product, and development teams to achieve customer satisfaction and maximize revenue. Responsibilities include providing technical service during onboarding, acquiring product knowledge, expanding customer relationships, analyzing business requirements, developing solutions, and managing customer expectations. The ideal candidate possesses a Bachelor's degree in Engineering or Computer Science, 7+ years of experience, API knowledge, fluency in English, SQL knowledge, and excellent communication and problem-solving skills. Experience in payments is a plus. dLocal offers remote work, flexible schedules, a referral bonus program, learning and development opportunities, language classes, a social budget, and dLocal Houses.

Requirements

• Bachelor’s degree in Engineering or Computer Science
• +7 years of experience in similar positions
• Experience in working and understanding APIs, with the capability of explaining them to third parties
• Fluent in written and spoken English
• Knowledge of SQL required
• Experience in delivering client-focused solutions based on customer needs
• Passion for customer success and deep interest in understanding client needs
• Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them
• Excellent analytical, technical, problem-solving and project management skills
• Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time

Responsibilities

• Provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships
• Acquire excellent product and technical knowledge, to assess and guarantee the quality to our customers
• Help maximize the company’s revenue
• Expand current relationships with customers, focusing on the development of new products and operations
• Analyze prospects’ business and technical requirements, and help develop solutions that meet those needs
• Work together with Product and Engineering teams to help customize specific products for customers
• Manage customer expectations and lead them to customer satisfaction
• Build and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customers
• Monitor the progress of the product integration and ramp up to ensure that they are successful

Preferred Qualifications

• Experience in payments is a plus
• Ability to write and speak other languages is a plus

Benefits

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• DLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!