Technical Account Manager

Summary

Join dLocal, a global leader in payment processing for emerging markets, as a Technical Account Manager! You will be responsible for managing the technical aspects of customer relationships, ensuring customer satisfaction, and driving revenue growth. This role requires strong technical skills, experience with APIs and SQL, and a passion for customer success. You will collaborate closely with sales, account management, product, and development teams. dLocal offers a flexible, remote-first culture with various benefits, including travel, health, and learning opportunities. This is a chance to build a global career impacting millions of lives.

Requirements

• Bachelor’s degree in Engineering or Computer Science
• +3 Years of experience in similar positions
• Experience in working and understanding APIs, with the capability of explaining them to third parties
• Fluent in written and spoken English
• Knowledge of SQL required
• Experience in delivering client-focused solutions based on customer needs
• Passion for customer success and deep interest in understanding client needs
• Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them
• Excellent analytical, technical, problem-solving and project management skills
• Exceptional organizational skills, with the ability to manage multiple activities and projects at the same time

Responsibilities

• Provide top-quality technical service before, after and mainly during the onboarding of either new or existing customers into new markets, products or operations, helping to ensure customer satisfaction and strengthening customer relationships
• Acquire excellent product and technical knowledge, to assess and guarantee the quality to our customers
• Help maximize the company’s revenue
• Expand current relationships with customers, focusing on the development of new products and operations
• Analyze prospects’ business and technical requirements, and help develop solutions that meet those needs
• Work together with Product and Engineering teams to help customize specific products for customers
• Manage customer expectations and lead them to customer satisfaction
• Build and maintain strong, long-lasting customer relationships, being the owner of the technical relationship with customers
• Monitor the progress of the product integration and ramp up to ensure that they are successful

Preferred Qualifications

• Experience in payments is a plus
• Ability to write and speak other languages is a plus

Benefits

Flexible, remote-first dynamic culture with travel, health, and learning benefits