Technical Account Manager

Summary

Join Figma's growing team as a Technical Account Manager, serving as the technical link between Figma and its largest customers. You will leverage your technical expertise and customer success skills to drive adoption, guide sophisticated implementations, and ensure customers maximize the Figma platform's value. This role focuses on technical aspects of customer success, from API integrations and custom plugin development to identity implementations and technical onboarding. You will collaborate with various teams to deliver flawless technical experiences, translating complex technical concepts into business value and building trusted relationships with technical stakeholders. This full-time role can be based in a US hub or remotely within the United States. Figma offers a competitive compensation and benefits package.

Requirements

• 5+ years of experience in technical customer success, solutions engineering, or technical account management in a SaaS organization
• Strong technical background with hands-on experience in APIs, enterprise integrations, and identity management systems
• Programming experience (JavaScript, Python, Java, or similar) with ability to read/debug code and provide technical guidance
• Proven track record managing complex technical implementations and multi-stakeholder projects
• Excellent communication skills with ability to present technical concepts to both technical and business audiences
• Experience with enterprise software deployments, security requirements, and compliance frameworks
• Customer-first, consultative approach to solving technical challenges and driving adoption

Responsibilities

• Offer technical onboarding, implementation, and adoption support for customers applying Figma's Platform, guiding designer and engineering teams through workflow integration and standard methodologies
• Consult on custom plugin development, helping customers extend Figma's capabilities to meet their unique technical requirements
• Deliver product integration consultation and post-sale Enterprise API guidance to enable seamless technical implementations
• Support completion of security questionnaires in a cross functional team
• Help lead complex technical deployments for enterprise and strategic accounts, coordinating between customer technical teams and internal partners
• Step in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
• Collaborate with Product and Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needs
• Build technical documentation, best practices guides, and enablement materials to scale customer success efforts
• Work together with Customer Enablement Managers, Solutions Consultants, and Account Executives to ensure comprehensive customer success

Preferred Qualifications

• Experience using Figma or working with design and developer collaboration tools
• Frontend development experience and familiarity with design-to-code workflows

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles