GenScript is hiring a
Technical Account Manager
GenScript
๐ต ~$80k-$120k
๐Remote - United States
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Summary
Join our team as a Technical Account Manager and provide high-level technical support to customers, managing daily operations and strengthening customer relationships.
Requirements
- The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics
- Exceptional verbal and written communication and presentation skills
- Must be customer-centered and proactive/action-oriented
- Excellent analytical skills & problem solving skills, able to grasp new concepts quickly
- Strong organization skills with great attention to detail
- Enjoy working in a fast-paced and team-oriented environment
Responsibilities
- Provide primary business, technical and product/service advice to customers
- Analyze customersโ needs, resolve customers' troubleshooting and/or complaints with a technical issue
- Identify potential areas of concern for customers. Make recommendations based on recognizing customersโ current and future needs during continued business relationship
- Maintain close communication with customers as well as facilitate communication with technical support when necessary
- Collaborate with internal teams/departments to achieve sustainable growth
- Organize and provide training for internal sales and external distributors by delivering presentations or/and demos
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Please let GenScript know you found this job on JobsCollider. Thanks! ๐