Remote Technical Account Manager

Summary

Join our team as a Customer Service Representative to handle daily operations, provide technical advice, and work closely with Sales Account Managers to improve customer satisfaction.

Requirements

• Master's degree or PhD in relevant life science fields including but not limited to cell biology, immunology, and molecular biology
• 2-3 years of commercial experience will be an advantage
• Ability to communicate fluently in both English and Chinese, verbally and in writing (as this role works closely with some Chinese speaking clients and colleagues)
• Good presentation skills with scientific content
• Customer-focused, proactive/action-oriented with good business acumen
• Previous industry experience in a similar commercial role will be an advantage
• Highly motivated individual with excellent communication, organization and time management skills

Responsibilities

• Take full responsibilities of the daily operation of customer service function to handle all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc
• Provide primary technical advice to customers with practical information and tools; identify and interpret customers’ requirements, shape these requirements to fit company research & manufacturing capabilities and communicate these to customers
• Work closely with Sales Account Managers as a consultant to clients on technical matters to improve customer satisfaction. Solve technical and order issues for the customers to maintain customer relationship together with sales managers
• Arrange telecommunications and give technical presentations to customers