Technical Account Manager

Summary

Join GenScript ProBio as a Technical Account Manager and provide high-level technical support and account management to clients. This remote position, based on the East Coast, focuses on project management, design, and proactive account management for clients in the Southeast. You will be the primary technical contact, advising customers on products and services, resolving technical issues, and identifying future needs. Collaboration with internal teams and external distributors through training and presentations is also required. The role demands strong communication, analytical, and organizational skills within a fast-paced environment.

Requirements

• Hold a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics
• Possess exceptional verbal and written communication and presentation skills
• Be customer-centered and proactive/action-oriented
• Have excellent analytical skills & problem solving skills, able to grasp new concepts quickly
• Possess strong organization skills with great attention to detail
• Enjoy working in a fast-paced and team-oriented environment

Responsibilities

• Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design
• Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary
• Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship
• Maintain close communication with customers as well as facilitate communication with technical support when necessary
• Collaborate with internal teams/departments to achieve sustainable growth
• Organize and provide training for internal sales and external distributors by delivering presentations or/and demos