Technical Account Manager

Summary

Join Grammarly's Onboarding and Implementation team as a Coda Technical Account Manager and partner with major enterprise clients to deliver high-impact Coda solutions. You will act as a technical advisor, guiding customers on best practices, optimizing existing use cases, and creating streamlined business processes. This role requires strong technical skills, experience with enterprise SaaS, and the ability to build relationships with diverse customer stakeholders. The position offers a dynamic hybrid work model with opportunities for professional growth and comprehensive benefits. Grammarly values diversity and encourages applications from all backgrounds. The role involves collaborating with cross-functional teams and contributing to the development of in-house playbooks and best practices.

Requirements

• A passion for delivering exceptional customer service, not only by resolving issues but by proactively identifying and preventing them
• 3+ years of experience in a customer-facing technical role, such as Technical Account Management, Technical Account Manager/Engineering, or Technical Support, ideally within an enterprise SaaS or productivity software environment
• Ability to build strong relationships with a diverse set of customer stakeholders, understand their needs and goals and identify and implement creative solutions
• A demonstrable track record of technical curiosity and experience learning highly complex/customizable software solutions
• Technical knowledge spanning a range of topics including:Database architecture, API familiarity, low- and no-code tools, and Excel/Sheets or another formula language
• Strong experience with highly complex software solutions
• Generalist knowledge, with experience learning new technical concepts or languages quickly
• Proficiency in troubleshooting and debugging complex software systems
• Proven track record of managing and resolving technical issues for large, enterprise-level customers
• Ability to translate complex technical concepts into clear, actionable advice for non-technical stakeholders (both internal and external)
• Strong understanding of enterprise business processes, including project management, workflow automation, collaboration, and data management
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust

Responsibilities

• Support and maintain complex solutions based on ongoing discovery and custom scopes of work
• Partner with customers to understand their business needs, providing guidance and best practices
• Guide new and existing customers in platform best practices when building out new use cases
• Audit existing use cases and provide suggestions for optimization, performance improvements, and future-state compatibility
• Act as a trusted partner in creating, streamlining, and optimizing critical business processes
• Work cross-functionally with customer stakeholders across a wide range of seniority and technical acumen
• Collaborate with other Technical Account Managers to develop in-house playbooks and best practices
• Collaborate with sales and customer success teams to develop and optimize plays

Preferred Qualifications

• Previous experience in digital transformation and/or organizational change management is a plus
• Previous experience building complex Coda docs is preferred; in lieu of Coda experience, similar low/no-code tools like Airtable or Zapier may be considered
• Previous experience supporting an end-to-end process is a plus

Benefits

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs
• Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package encompassing health care and ample and defined time off. We also offer support to set up a home office, wellness, and pet care stipends, learning and development opportunities, and more