Technical Account Manager

Summary

Join Greenhouse as a Technical Account Manager (TAM) and play a critical role in the success of our Enterprise customers. You will own the ongoing technical relationship across the customer lifecycle, partnering with various teams to troubleshoot complex issues, drive product adoption, and ensure long-term account health. This role offers the opportunity to become a subject matter expert in the Greenhouse Recruiting product suite while building strategic relationships and solving real-world technical challenges. You will collaborate cross-functionally, educate customers, solve complex problems, and act as a trusted technical advisor. You will also contribute to process improvements and internal knowledge sharing. Greenhouse values unique talents and encourages applications even if you don't meet all qualifications.

Requirements

• 2+ years of experience in a technical, customer-facing role
• Experience collaborating with cross-functional teams in a fast-paced SaaS environment
• Familiarity with web-based technologies such as APIs, SSO, and webhooks
• Strong communication and presentation skills, with the ability to translate technical concepts for non-technical audiences
• A proactive mindset — you're skilled at surfacing risks and escalating when needed
• A customer-first attitude and a passion for helping people succeed

Responsibilities

• Resolve technical issues by answering questions, providing guidance, and escalating feedback
• Triage and manage incoming customer requests, escalate when appropriate, and ensure timely, high-quality resolutions
• Act as a trusted technical partner across a portfolio of Enterprise accounts
• Build and maintain relationships with a range of stakeholders — from day-to-day users to executive sponsors
• Collaborate with internal teams to advocate for customer needs and ensure a consistent, high-value experience
• Contribute to process improvements, documentation, and internal knowledge sharing

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• Mental health resources
• Financial wellness benefits
• A fully paid parental leave program
• 25 days' vacation
• An employer matching pension program