Technical Account Manager

Summary

Join Huntress, a fully remote global cybersecurity company, as a Technical Account Manager (TAM). As the primary technical liaison post-sales, you will ensure customer satisfaction by providing high-quality technical support, troubleshooting issues, and maximizing the value of the Huntress Platform. You will collaborate with internal teams to deliver solutions and foster strong customer relationships. This role involves leading technical QBRs, conducting training sessions, and advocating for customer needs. You will also identify opportunities for account growth and improvement. The ideal candidate possesses 4+ years of experience in TAM or a similar role within the cybersecurity industry, along with excellent communication and presentation skills.

Requirements

• 4+ years of experience working in Technical Account Management, pre-sales, or similar work
• Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
• Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
• Effective time management and organizational skills

Responsibilities

• Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support
• Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
• Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs
• Participate at events to lead training sessions on product usage and best practices
• Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
• Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
• Identifies up-sell and cross-sell growth opportunities during technical account reviews
• Strong self-starter with the ability to work independently
• Spot opportunities for improvement in a fast-moving environment
• Comfortable traveling 33% of the time and meeting face-to-face with customers
• Comfortable presenting in front of groups

Preferred Qualifications

• Experience with malware, threat intelligence, and/or sandbox analysis
• Experience with cloud platforms such as AWS, Azure, GCP, etc
• Experience with programming or scripting languages
• Familiarity with MSP tools such as RMMs and PSAs
• Familiarity with working with SIEM tools like Elastic, Splunk, etc

Benefits

• 100% remote work environment - since our founding in 2015
• Generous paid time off policy, including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Highly competitive and comprehensive medical, dental, and vision benefits plans
• 401(k) with a 5% contribution regardless of employee contribution
• Life and Disability insurance plans
• Stock options for all full-time employees
• One-time $500 reimbursement for building/upgrading home office
• Annual allowance for education and professional development assistance
• $75 USD/month digital reimbursement
• Access to the BetterUp platform for coaching, personal, and professional growth