Technical Account Manager

Summary

Join IV.AI as a Technical Account Manager and play a pivotal role in ensuring client success. You will manage client relationships, oversee project deliverables, and collaborate with internal teams for seamless implementation. This role demands strong communication, strategic thinking, and the ability to bridge technical solutions with business value. You will report to the VP of Growth and work closely with Sales, AI, and Product teams. The ideal candidate possesses 4+ years of experience in Technical Account Management and a deep understanding of customer needs. IV.AI offers a remote work environment, paid time off, and training and development opportunities.

Requirements

• 4+ years experience in Technical Account Management
• Demonstrated ability to manage complex projects, timelines, and deliverables across multiple stakeholders
• A deep understanding of customer needs and the ability to connect technical solutions to business outcomes
• Strong verbal and written communication skills and ability to manage conversations with customers, both technical and non-technical in nature
• Experience in managing multiple stakeholders and projects and time-management proficiency
• Strong analytical skills and ability to convey insights and troubleshoot problems
• Proficient in Powerpoint, Miro and data schemas and visualization

Responsibilities

• Build strong and positive partnerships with various stakeholders within the client organization to execute a technology strategy
• Act as the primary point person for customers’ technical requests and take care of any technical issues
• Collaborate with clients to define project goals, milestones and success metrics
• Support and empower the sales team by addressing technical questions and internal enablement for new and existing products
• Take initiative in identifying growth opportunities
• Partner with Sales to develop win strategies for key accounts during the evaluation process as well as for upsells and renewals
• Collaboration and cooperation with Sales for smooth client handovers upon signature of a deal
• Lead implementation, documentation, scoping, and project planning with internal teams to ensure alignment on deliverables and timelines
• Track project progress, manage risks, and proactively communicate updates to internal and external stakeholders
• Coordinate resources across internal teams to meet client requirements and resolve roadblocks
• Deliver product feedback and new requirements to the CTO and Product team based on field intel
• Support clients in troubleshooting technical challenges and resolving configuration issues
• Deliver product demonstrations, walkthroughs, and POCs to help clients understand and maximize our platform's capabilities
• Translate client business needs into actionable technical solutions, working closely with the Product and Engineering teams

Preferred Qualifications

• Some experience in any or all of these would be ideal: Miro, TypeScript, Python, Java, React, GraphQL and Postgres, Notion, Asana
• Other data modeling experience (whether SQL schema, GraphQL types, MongoDB, etc)
• Experience in Sales/Technical Sales or working closely with those teams

Benefits

• Paid Time Off
• Work From Home
• Training & Development