Technical Account Manager

Summary

Join Jungle Scout as a Technical Account Manager (TAM) and own the customer lifecycle, from onboarding and integration to optimization and expansion. This role requires strong technical skills, customer focus, and collaboration with cross-functional teams. As a TAM, you will educate customers, troubleshoot technical issues, provide strategic guidance, and contribute to product improvements. You will work closely with customers to maximize their use of the platform and leverage data for business growth. This is a 100% customer-facing role with travel required for onsite customer visits. The position involves data analysis, reporting, and quality assurance of datasets.

Requirements

• You have 3+ years of experience working directly with customers to integrate and leverage data
• You have 5+ years of experience in data integration, ETL pipelines, and data analysis
• You have a proven track record of driving customer success through data-driven insights
• You are highly organized and can manage multiple customer commitments while setting appropriate expectations
• You have strong problem-solving and troubleshooting skills for identifying and resolving data pipeline and integration challenges
• You possess strong programming skills in SQL and Python for data analysis and automation
• You take ownership and accountability for the quality of your work
• You are customer-focused , ensuring data solutions meet business needs and provide actionable insights
• You are detail-oriented and quality-driven , taking pride in delivering accurate and reliable data solutions
• You are an effective communicator , capable of explaining technical concepts to both technical and non-technical stakeholders
• You embrace a growth mindset , always looking for ways to improve processes and raise the bar for yourself, your team, and the company
• Previous experience working with large-scale datasets and analytics-driven decision-making
• Expertise in SQL for data analysis
• Experience with Python for data analysis and automation
• Experience building and troubleshooting ETL and data pipelines
• Hands-on experience with modern data warehouses (Snowflake, Redshift, BigQuery)
• Familiarity with reporting infrastructure (Tableau, Power BI, Looker, etc.)
• Understanding of data integration patterns and systems (FTP, S3, Snowflake, GCP Filestore, Azure Blob Storage)

Responsibilities

• Educate & Train – Travel onsite to customer offices, or virtually, lead training sessions on current and new datasets, ensuring they can effectively utilize the data to extract insights
• Troubleshoot & Support – Help customers resolve anomalies in the data they receive and address data pipeline issues
• Cross-Functional Collaboration – Work with Customer Success, Customer Support, Professional Services, and Product & Tech to manage customer timelines and improve onboarding and time to value processes
• Content Development – Create onboarding guides, FAQs, and documentation to accelerate customer success
• Strategic Consultation – Participate in brainstorming sessions with customers to advise on how they can best leverage new datasets in their business
• Customer Advocacy – Listen to customer challenges, identify solutions, and communicate their needs to Product & Tech teams
• Data Analysis & Reporting – Write queries, generate reports, and build dashboards that demonstrate the value of our data
• Quality Assurance – QA custom datasets and ensure data integrity for customer deliveries

Preferred Qualifications

Experience in ecommerce and understanding of data challenges in the space

Benefits

• The BEST team . You’ll work alongside the smartest, most passionate, and kindest humans day in and day out making work fun
• A growth culture! We have tons of opportunities for you to elevate your skills and take you to that next step; we are here to help you find the ones that matter most to you through exposure and training
• Ability to make impact! Although it’s a highly collaborative culture, team members are empowered to work autonomously and take extreme ownership of their work. You'll have the opportunity to truly make a difference and impact our customers
• Competitive compensation packages! We structure our compensation packages to reward our team members' contributions to our company's success - you’ll have a bonus tied to performance and will be invested into our long-term success with Equity
• Flexible Time Off. With our generous PTO and recognition of local holidays, escape to the beach, recharge mentally, or use your Volunteer Time Off (VTO) to give back through volunteering
• Comprehensive Health Benefits & Retirement Program. We offer comprehensive healthcare and retirement matching plans for eligible employees
• Paid Parental Leave Policy . Jungle Scout values the importance of family and offers a paid parental leave that provides the support and flexibility you need to embrace this special time in your life. We also offer a ramp-back period for a seamless transition for you and your family