Technical Account Manager

Summary

Join LogicGate, a global leader in GRC solutions, as a Customer Success Manager. You will be the dedicated point of contact for building and maintaining customer relationships, driving product adoption and expansion, and advocating for customer needs. Leverage your GRC and Risk Cloud expertise to act as a trusted advisor, proactively engage at-risk customers, and provide winning solutions. Responsibilities include supporting implementation project management, conducting training, collaborating with cross-functional teams, and responding to customer inquiries within the SLA. The ideal candidate possesses 5+ years of experience in GRC or Risk Advisory, expertise in Risk Cloud, and strong communication and organizational skills. LogicGate offers a competitive salary, variable compensation, equity, health and wellness benefits, paid holidays, and various career development opportunities.

Requirements

• 5+ Years Experience in GRC or Risk Advisory
• Becoming an expert on the Risk Cloud platform; articulating the value of the tool and how it can be leveraged most effectively by different customer stakeholders

Responsibilities

• Dedicated point of contact responsible for building and maintaining customer relationships in order to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract
• Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes
• Own the tracking of customer health and proactively engage at-risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
• Support implementation project management and serve as a technical expert, with a specific focus on the holistic view of a customer’s GRC program and how use cases will inter-relate in Risk Cloud
• Ad-hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry, maturity, etc.)
• Ongoing account management comprised of weekly status meetings for ongoing projects, monthly strategic meetings with key stakeholders, and Quarterly Executive Business Reviews
• Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing Applications
• Collaborate cross-functionally with other LogicGate teams - Sales, Customer Success, and Product - for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership
• Respond to and support power users and customers within the stated SLA

Preferred Qualifications

• Interest in supporting sales and commercial business development efforts
• Experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
• Passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
• Great people skills – the ability to quickly understand your audience and tailor the right message to them
• Ability to manage multiple accounts/priorities at a time – organization, time management, and attention to detail are critical
• A drive to learn and be curious, with the desire to understand our customers' problems and then effectively communicate and demonstrate how Risk Cloud can help

Benefits

• Competitive salary
• Variable compensation (bonus)
• Equity
• Health and wellness benefits
• Paid Holiday
• 9 Annual Bank Holidays
• Summer Fridays
• Career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and annual Continued Education Program