Remote Technical Account Manager

Summary

Join Mattermost as the primary technical lead to guide key customers through implementation, integration, and expansion of their use of Mattermost as the central communication platform for their DevOps and technical teams.

Requirements

• 5+ years Technical Account Management, Customer Support, hands-on Sales Engineering or equivalent experience - developers interested in working directly with customers are highly encouraged to apply
• Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms
• Expertise in open source and SaaS is a major advantage
• Interest in working creatively with customers to understand technical and business requirements and implement solutions, including change management and technical engagement delivery
• Outstanding written and verbal communications skills, with the ability to go deep with technical customer resources or to describe the value proposition of Mattermost to IT executives
• Excellent presentation skills for presenting advanced technical concepts
• Experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations
• Ability to travel up to 30% (Post-COVID)

Responsibilities

• Lead the delivery of a purposeful Onboarding Journey process from initial internal sales hand-off, through technical discovery, system configuration, testing, and end-user roll-out
• Make architectural recommendations for the Mattermost software deployment and other adjacent technologies (e.g. MySQL/PostgreSQL, mobile, SSO, ElasticSearch, to ensure high availability, redundancy and scalability)
• Deliver best practices and consulting based on experiences with other successful Mattermost customer deployments
• Work with our Product Management, Engineering and Support teams to resolve issues that occur during the Onboarding Journey
• Capture detailed documentation of customer design and deployment decisions, and onboarding challenges, for sharing with the broader customer and Mattermost teams
• Identify key integration opportunities to develop Mattermost as the central collaboration platform within DevOps and technical teams
• Present detailed technical information and benefits of the Mattermost platform to a wide array of customers, including: line of business managers, developers, technical architects, and executives
• Serve as the technical lead for all things related to the Mattermost deployment

Benefits

• $113,000 - $150,000 a year
• 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave
• Unlimited vacation