Technical Account Manager

Summary

Join Megaport as a Technical Account Manager (TAM) and become a strategic technical advisor to key enterprise customers and partners. This post-sales role focuses on customer support and enablement, technical relationship management, and long-term value delivery. You will manage and support customers using the premium tier service, acting as their primary point of contact. A significant part of the role involves enabling System Integrators (SIs) and Value-Added Resellers (VARs) to drive adoption of Megaport's platform and services. You will collaborate with internal teams and external partners to ensure customer success and contribute to the evolution of the Premium Support offering. This role requires strong technical expertise, excellent communication skills, and a customer-obsessed approach.

Requirements

• 5+ years in a customer-facing technical role (TAM, Solutions Architect, Pre/Post Sales Engineer, or similar)
• Deep understanding of enterprise networking, cloud connectivity, SD-WAN, and related infrastructure services
• Strong presentation skills and delivery of product demonstrations
• Comfortable leading conversations from executive briefings to technical deep dives across engineering, sales, and operations teams
• Experience in designing or deploying cloud/virtualisation networking solutions in enterprise customer environments is required
• Deep understanding of Layer 2/Layer 3 architectures, carrier networks, and interconnection strategies
• Excellent project coordination, prioritisation, and stakeholder management skills
• Familiarity with Lv1-3 support desk processes and managed service environments
• Self-starter with a collaborative mindset and ability to thrive in a fast-paced, global environment

Responsibilities

• Serve as the primary technical advocate for a select group of strategic enterprise customers under the Premium Support offering
• Guide customers through complex deployments, performance optimisation, and ongoing architectural evolution
• Deliver regular technical health checks, roadmap sessions, and executive business reviews
• Act as a liaison between the customer and internal Megaport teams (product, support, sales, and engineering)
• Monitor account health and usage to identify growth and retention opportunities
• Contribute to the evolution of the Premium Support offering and TAM delivery model globally
• Identify and engage with high-potential network and cybersecurity System Integrators, Value-Added Resellers, and aligned MSPs within your region
• Develop enablement plans for partner sales, pre-sales, and solution architects to position Megaport solutions effectively
• Serve as a trusted advisor in guiding network design, integration strategies, and multicloud architecture best practices
• Create and deliver partner-facing technical content, playbooks, and workshops to demonstrate Megaport’s value proposition
• Collaborate with SIs and VARs to support co-selling opportunities
• Keep partners up to date with the latest Megaport service offerings and solution capabilities
• Establish and track key performance indicators (KPIs) to measure the success of the partner engagement initiatives

Preferred Qualifications

• Previous experience working in or supporting System Integrators, VARs, vendors, and indirect partner ecosystems is highly desired
• Hands-on experience with IaC practices, Terraform, and API integrations is a plus

Benefits

• Flexible working environment – a remote-first culture with coworking options available
• Generous leave plans – including 4 weeks of paid annual leave, parental leave, birthday leave, and a purchased annual leave program
• Health and wellness support – through a wellness allowance and employee wellbeing initiatives
• Comprehensive learning support – generous study and training allowance plus 5 days of paid study leave
• Creative, modern workspaces – designed to inspire when you're not working remotely
• Motivated, inclusive team – work alongside industry experts and fresh talent
• Recognition programs – celebrate achievements with our Legend and Kudos awards
• For U.S. employees – access to medical, dental, and vision insurance, plus a 401(k) plan