Technical Account Manager

Summary

Join Miro as a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize their Miro investment. As a TAM, you will act as a fractional strategic advisor, guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models. You will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes. Key responsibilities include workflow optimization, technology optimization, change management and scaling, and strategic alignment and continuous improvement. The ideal candidate will have 5+ years of experience in consulting, technical account management, customer success, or similar roles in enterprise SaaS, along with strong technical fluency and proven leadership abilities. Fluency in Portuguese and English and business-level proficiency in Spanish is required.

Requirements

• 5+ years in consulting , technical account management , customer success , or similar roles in enterprise SaaS
• Strong technical fluency: familiarity with APIs , integrations , and enterprise IT ecosystems
• Proven ability to lead workflow optimization , platform adoption , and change management initiatives
• Expertise in platform analytics to drive data-informed decisions and continuous improvement
• Skilled at facilitating executive-level discussions and cross-functional workshops
• Fluency in both Portuguese and English and business-level proficiency in Spanish is required for global account collaboration

Responsibilities

• Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
• Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
• Provide guidance on embedding Miro into the customer’s existing systems and ways of working
• Monitor platform health, engagement, usage patterns, and feature adoption
• Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
• Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms
• Equip internal champions with strategies to scale adoption across departments, regions, and teams
• Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
• Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
• Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
• Provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities
• Provide adoption reporting and business outcome analytics to inform ongoing strategy

Preferred Qualifications

Familiarity with collaboration tooling and product/service development workflows is a plus

Benefits

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year