Remote Technical Account Manager

Summary

Join MongoDB as a Technical Account Manager and empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. As a TAM for FSI customers, you will be a primary resource for technical leaders and key decision makers at some of our biggest accounts.

Requirements

• Considerable experience designing, scaling, and managing production database deployments in FSI
• Success creating measurable business impact; Successful candidates have built experience in effective collaboration, customer understanding and technical product leadership
• Ability to cultivate strong team partnerships, understanding when and how to seek internal and external stakeholder perspective, as well as secure commitments and lead collaborative efforts
• Exceptional leadership with calm and authoritative technical presence in escalated issues where lost revenue, regulatory risks, and other concerns may be at play
• Strong relationship management and account leadership skill with experience strengthening and growing relationships with FSI customers over time
• Experience serving as a technical expert for large scale systems able to quickly: Form key organizational understanding and find relevant experts, Calibrate communication style across internal and external stakeholders including the executive level, Lead deep engineering discussions, efficiently communicating complex customer workloads, use cases, and resiliency criteria, related to performance, availability, and scalability
• Measurable value created through energizing customers about technical solutions and evangelizing business value to be found with database products and features in FSI
• Ability to think on your feet, remain calm under pressure, work independently as well as cross-functionally to ensure and prioritize successful customer outcomes
• Familiarity with modern service architectures and cloud services stacks as well as classical development patterns of large-scale enterprise FSI customers
• Examples of strategic technical problem solving, developing, documenting, and implementing techniques, tools and procedures to optimize customer success in the near and long-term

Responsibilities

• Deep product knowledge and expertise across multiple domains including FSI customer specific technologies, regulations, and policies to effectively address customer needs
• Polished technical communications
• Strong account leadership, with the ability to engage effectively at all levels of the customer
• Ability to not only proactively engage, but anticipate and preempt needs a customer may have or issues they could experience
• A high degree of ownership and willingness to go above and beyond for our customers

Benefits

• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Access to transgender-inclusive health insurance coverage
• Health benefits offerings